Job Description

Description Pay Range: $38,000 - $41,500 annually Currently hiring for afternoon/evening shifts! Starting dates will be in June 2023! Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later Must be flexible with availability.
While this is a remote position the ideal candidate will be within 50 miles of the following locations:

• Chandler, Arizona
• Liberty Lake, Washington
• Indy, Indianapolis
• Plano, Texas
• Orlando, Florida

***This position is not hiring in the following states: Georgia, Illinois, Alaska, Hawaii, Nevada, New York, and California *** Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim\xe2\x80\x99s customer care associate, you\xe2\x80\x99ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career. Responsibilities:

• Customer-centric employee: Conveying a calm, caring attitude, you\xe2\x80\x99ll provide best-in-class service to customers while processing new claims and \xe2\x80\x9cFirst Notice of Loss\xe2\x80\x9d forms (the initial report made following a loss, theft or damage to an insured asset)
• Collaborative partner: Working with internal and external partners, you\xe2\x80\x99ll support policyholders while their claims are being processed
• Efficient worker: In our fast-paced environment, you\xe2\x80\x99ll handle customers\xe2\x80\x99 needs\xe2\x80\x94quickly, effectively and in a friendly, caring manner\xe2\x80\x94to meet our Claims Service Center goals
• Problem solver: No day is predictable; you\xe2\x80\x99ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
• Clear communicator: You\xe2\x80\x99ll provide policyholders with the information they need by clearly setting expectations and outlining next step

Qualifications

• A history of working in financial services, hospitality or retail, with previous call center experience a plus
• Appropriate licenses or willingness to obtain licenses via company-sponsored training
• Excellent oral, written and interpersonal skills
• Ability to project courtesy and empathy
• Strong time-management and multi-tasking capabilities
• Demonstrated typing proficiency
• Proficiency using computers, including Microsoft Outlook and keyboard shortcuts
• Ability to handle confidential and proprietary information appropriately
• A high school degree or equivalent, Bachelor\xe2\x80\x99s degree preferred
• Willingness to continue learning about products, procedures and technical systems as you grow in this role

About Us At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That\xe2\x80\x99s why we provide an environment focused on openness, inclusion, trust and respect. Here, you\xe2\x80\x99ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a \xe2\x80\x9cGreat Place to Work\xe2\x80\x9d by Great Place to Work\xc2\xae US for the past several years. We were also selected as one of the \xe2\x80\x9c100 Best Places to Work in IT\xe2\x80\x9d on IDG\xe2\x80\x99s Insider Pro and Computerworld\xe2\x80\x99s 2020 list. For many years running, we have been named by Forbes as one of America\xe2\x80\x99s Best Employers for Women and one of America\xe2\x80\x99s Best Employers for New Graduates\xe2\x80\x94as well as one of America\xe2\x80\x99s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran\xe2\x80\x99s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.