Job Description

Description :

The Salvation Army

Hawaiian and Pacific Islands Division

Ray and Joan Kroc Corps Community Center

Rev: 7/17/2023

POSITION TITLE: Child Watch Lead

DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR: Member Services Manager

FLSA STATUS: Non-Exempt

CLASSIFICATION: Part Time

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus.

POSITION SUMMARY: The Child Watch Lead\xe2\x80\x99s primary function is to oversee staff, volunteers and both large and small groups of children ages 6 months to 10 years old in short-term childcare while parents or guardians are utilizing The Salvation Army Kroc Center. The Child Watch Lead will be responsible for receiving payment of child watch services by cash, check, credit card or debit card through a Point of Sales (POS) system, providing information and answering questions. This position will ensure The Salvation Army policies and procedures are being followed, working closely with the Member Services Coordinator and Member Services Manager to organize, equip, and staff the Child Watch/Game Room facilities.

The Child Watch Lead will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

MINIMUM REQUIREMENTS: * High School Diploma or GED equivalency.

• Have at least one (1) year experience working with children.
• Must have excellent telephone skills with the ability to provide quality customer service with guests, members, and staff.
• TB clearance required.

PREFERRED EDUCATION AND EXPERIENCE: * Experience with a Point of Sales (POS) system preferred.

• Preferred class-work in childhood development or related field.
• Computer literate with proficient typing skills and the ability to use new software programs with basic training.
• CPR/First Aid/AED certification at time of hire or ability to be certified within 30 days after hire date.

ESSENTIAL FUNCTIONS:

• Provide a safe, supervised and developmentally appropriate play environment for the children of members and guests of the Kroc Center Hawaii.
• Meet and greet all members, guests, staff and volunteers with a smile and hello. Make eye contact, use member\xe2\x80\x99s, guest\xe2\x80\x99s or child\xe2\x80\x99s name whenever possible and ensure questions about programs and procedures are answered.
• Oversee and resolve member and guest complaints by obtaining and evaluating all relevant data. Follow up with members and guests to ensure high-level satisfaction. Communicate guest complaints to the Member Services Manager/Member Services Coordinator to address and implement a course of action.
• Lead, organize and participate in children\'s play activities such as craft activities, creative play, board games, puzzles, etc.
• Use positive behavioral methods to encourage independence and responsibility. Use appropriate positive discipline consistently and coach others to do the same.
• Facilitate check in and check out procedures according to protocol, ensure proper identification of adult designated to pick up the child and maintain accurate rosters/logs.
• Maintain confidentiality of member and guest personal information.
• Receive payment by cash, check, credit card or debit card for Child Watch services. Compute and record totals of transactions; issue receipts, refunds, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system.
• Ensure equipment and supplies are sanitized and in good condition, removing any items that become broken or unsafe. Communicate with the Member Services Manager to address maintenance related issues.
• Prepares weekly schedule for Child Watch and Game Room team. Ensure appropriate child to staff ratios are always maintained.
• Assist in emergencies or treatment of injured participants or staff. Follow up with completion of appropriate paperwork as directed.
• Takes Game Room inventory once a month at the beginning of every month.
• Provides training for new hires in Child Watch & Game Room areas.
• Oversee, train and develop staff and volunteers in the Child Watch area to comply with The Salvation Army and Child Watch policies and procedures.
• Provide back-up support for Membership Greeters.
• Report any suspected abuse or lack of adherence to Child Watch policy to the Member Services Manager.
• Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
• Attend staff meetings and other administrative meetings.
• Maintain regular and punctual work attendance. Available to work a flexible schedule that includes working on weekends, holidays, and evenings.
• Perform other duties as assigned.

MENTAL DEMANDS: * Able to prioritize and organize work assignments and take projects from beginning through completion.

• Able to perform job functions with attention to detail, speed and accuracy.
• Able to work in a fast-paced environment and maintain poise under pressure.
• Is self-motivated, energetic, enthusiastic, motivational and able to maintain a self-directed schedule.
• Genuine interest and commitment to providing quality service and childcare.
• Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment.
• Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
• Able to work with limited supervision, and work in a team setting with other professionals.

PHYSICAL DEMANDS:

The Child Watch Lead may be lifting and carrying children and equipment and may spend time sitting on the floor or child sized furniture.

The Child Watch Lead will be expected to help clean and maintain equipment and facility and may come in contact with children who are ill and/or contagious and must take precautions to ensure the health and safety of all children, parents, guardians, staff and themselves.

The Child Watch Lead will be working in a busy and occasionally noisy environment. There may be a number of activities and situations happening at once, and the Child Watch Lead will have to supervise all children at all times.

The Child Watch Lead may experience smells associated with toileting and children who are ill. There may be times that the environment is noisy and busy. Must be in excellent physical and mental health; capable of meeting the demands of a short-term child care facility.

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds. Candidate must be physically able to give emergency care if the situation arises. This employee may also be required to work weekends, holidays, and evenings.

COMMUNICATION DEMANDS:

The position requires talking to co-workers and members/guests; requires written communication to and from co-workers and members/guests; talking on the telephone; requires responding to written or verbal requests of co-workers and members/guests; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

The position requires the ability to interact with co-workers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

This person must be able to supervise others effectively and possess knowledge of age appropriate child care. In addition, this person must be creative in planning and providing activities for that care.

EQUIPMENT NEEDS:

Activity mats & tables, classroom chairs, blocks, carts, toys, arts & crafts accessories, books, classroom lockers/storage units, diaper changing tables, easels, etc.

Equipment used includes general office equipment such as computers, point of sale kiosks, photocopiers, scanners, printers, fax machines, telephone, microphones, audio-visual equipment, 10-key calculator, and automobile.

DESCRIPTION OF WORK ENVIRONMENT:

Most work will be indoors at the new Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii) Child Watch. There will also be times where this employee will be outdoors at the Kroc Center Hawaii. Attendance at trainings and conferences may be required.

Uniforms are required; such as wearing Kroc Center Hawaii apparel.

CERTIFICATES & LICENSES:

The candidate chosen for this position must have a valid driver\xe2\x80\x99s license and insured transportation.

On an annual basis, employees are required to participate in The Salvation Army\xe2\x80\x99s Fleet Safety Program.

Candidate must hold CPR/First Aid/AED certification at time of hire or ability to be certified within 30 dyas of hire date.

CLEARANCES:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The Salvation Army