Job Description

Nature of Work

The Child Support Specialist Trainee performs entry?level work in Child Support Enforcement while completing structured classroom and on?the?job training. The position builds foundational knowledge of child support laws, regulations, policies, and BCSE programs. Under close supervision, the trainee learns to process cases, develop case information, issue initial notices to non?custodial parents, and gradually progress toward independently managing a caseload. Training includes locating parents and assets, calculating support obligations, researching legal sources, and preparing case materials for BCSE attorneys. Monthly evaluations monitor progress. The role also handles routine customer service inquiries, resolves basic case issues, prepares standard correspondence, and maintains strict confidentiality.

Key Responsibilities

Participate in formal training to learn child support laws, regulations, policies, and BCSE procedures. Perform beginning?level casework, including case processing, case development, and issuing initial notices to non?custodial parents. Develop skills needed for independent caseload management under close supervision. Complete monthly evaluations and progress reviews with supervisory staff. Learn to locate parents, assets, and income sources and apply the child support calculation formula. Research statutes, court opinions, rules, and regulations to support case development. Compile case information by reviewing public documents, interviewing customers, and gathering data from other agencies. Prepare case files for BCSE attorneys. Respond to customer service inquiries and resolve routine case issues. Draft routine correspondence and maintain confidentiality of all case information.

This posting is for a Caseworker. This Position is located in Kanawha County.


Alternate posting number: BCSE26069

Minimum Qualifications:

Training:

High school diploma or equivalent.

AND

Experience:

Four (4) years of clerical and/or paraprofessional experience.

OR

Substitution:

Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

Substitution:

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.


Benefits:


401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Education:


High school or equivalent (Required)
Experience:


Related: 4 years (Preferred)
Ability to Commute:


Kanawha County, WV (Required)
Work Location: In person