Iowa Workforce Development is seeking to hire a Career Planner in our Dubuque, IA office. This ideal candidate will need to be enthusiastic and be ready to greet customers immediately upon entry into the Iowa WORKS Center utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner. You will provide courtesy, respect, and politeness during all interactions with customers, both internal and external. Ask customers appropriate questions to determine services they are seeking and/or needing. Interacts effectively and builds respectful relationships among coworkers and partners. Collaborates with team members within the American Job Center, resulting in a better experience for customers. Provides feedback as well as potential solutions to team and/or leadership. Provide first day service to Veterans.
The candidate will need to coach, motivate, and encourage job seekers on all aspects of the job search. Assist customers to build their personal and job skills for the primary goal of successful employment. Provide customers assistance with preparing and tailoring resumes and cover letters. Facilitate mock interviews for customers, identifying ways to improve their interview responses. Process paperwork for partner and team programs and services. Refer, direct, and result customers to appropriate workshops and employment events. Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in the database system. Send/receive work-related documents for customers.
You will assist customers by answering questions about employment and training opportunities. Perform \'\'job matching" referring career opportunities to candidates in the Iowa WORKS System. Provide appropriate partner referrals. Relay current labor market information to job candidates.
You will provide the following:
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