Job Description

Care Team Office Manager - Senior Helpers of West Orange

Location:

West Orange, NJ

Job Type:

Full-Time

Lead with Heart and Keep Our Care Team Connected!

At Senior Helpers of West Orange, we're more than just caregivers -- we're family. We provide compassionate, personalized in-home care that helps seniors live independently and with dignity. We're seeking a detail-oriented, people-focused Care Team Office Manager to oversee daily operations, support caregivers, manage scheduling, and help grow our client base through lead outreach and follow-up.

Key Responsibilities

Oversee day-to-day office operations and serve as the main point of contact for caregivers, clients, and families. Manage and maintain caregiver schedules, ensuring consistent coverage and exceptional care. Provide oversight, coaching, and support to caregivers -- fostering engagement, accountability, and teamwork. Contact new and existing client leads to schedule assessments, provide information, and nurture ongoing relationships. Assist with onboarding, compliance tracking, and performance documentation for caregivers. Communicate schedule changes and updates promptly to clients and staff. Collaborate with the owner and care team to deliver exceptional service and client satisfaction. Support administrative tasks such as payroll preparation, data entry, and maintaining accurate records.

Qualifications

2-3 years of office management, staffing coordination, or scheduling experience -- home care or healthcare experience strongly preferred. Excellent communication, multitasking, and organizational skills. Comfortable contacting and following up with client leads by phone and email. Proficient in scheduling software, CRM systems, and Microsoft Office tools. Compassionate, dependable, and team-oriented with a passion for helping others.

Why Join Senior Helpers?

Rewarding work that truly makes a difference in seniors' lives. Supportive, family-oriented environment where your ideas and initiative are valued. Growth opportunities within a respected national brand. Competitive pay based on experience.

Job Benefits:

Competitive Salary/Paid Time Off Employee Discount Program Paid Training

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, Senior Helpers of West Orange. Senior Helpers has been the nation's premier franchiser of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.


We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.




IND801