Job Description

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About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.


As a

Care Experience Manager (CEM)

, you'll play a vital role in supporting both our clients and caregivers -- making a meaningful impact every single day.

Why You'll Love This Role

On-call

- phone-based support only, and you'll be

paid

for your time

No hands-on clinical work required

- focus on coordination and communication

Be part of a purpose-driven team

that's passionate about making a difference

Opportunities for advancement

and career growth

Build lasting relationships

with families and caregivers

Make an impact

in your community

What You'll Do

Act as the

main point of contact

for clients and caregivers, ensuring consistent communication and a high level of satisfaction Manage caregiver schedules to ensure the right match of skills and availability Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding Maintain accurate and up-to-date records, schedules, and reports Participate in the on-call rotation -- phone support only,

and paid

Help build a strong, engaged caregiver team by fostering a positive, supportive work environment Handle problem-solving with professionalism and empathy -- turning challenges into opportunities Manage performance and support the retention of caregivers through engagement and timely feedback

What We're Looking For

Bachelor's degree or equivalent work experience 2+ years of experience in sales, customer service, or a fast-paced office environment Strong organizational and time management skills Excellent communication, relationship-building, and problem-solving skills Comfortable using MS Office and learning new systems quickly Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

Thrive in fast-paced environments Are proactive, adaptable, and solution-oriented Genuinely enjoy helping others Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.


If you're ready to join a team where your work truly matters -- and where you're supported to grow both professionally and personally --

we want to hear from you!

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.


Notice for Job Applicants Residing in California