Job Description

At UnitedHealthcare, we\xe2\x80\x99re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life\'s best work.(sm)

Surest\xe2\x84\xa2, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds\xe2\x80\x94the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team, help us design, and deliver a cutting-edge health benefit that changes the face of health care.

The Capability Manager/Jr. Product Owner will support the product discovery, launch readiness, and bug triage processes of Product Operations. The role will focus on a product domain and will work closely with business user, product management, and engineering teams with the aim of customer success and feature adoption. The Associate Product Operations Manager will work across the product design, development, and delivery life cycle. The role can be on a Product Manager or Data Analyst career path.

You\xe2\x80\x99ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner closely with Product team members, Business teams, external partners, and other stakeholders to support discovery work for new features and integrations
• Conduct data analysis, including summarizing user feedback, in support of improving processes and products
• Work with product managers & engineering to specify test and acceptance criteria for quality assurance testing, including documenting the test plan & scenarios
• Participate in user acceptance testing to validate solutions meet requirements
• Create and maintain documentation to make processes sustainable and scalable
• Dive into the data and systems using SQL to understand trends and troubleshoot issues
• Support launch readiness process, including writing descriptions of new features, and helping operational teams prepare
• Collaborate with product owners, other analysts, and vendors to document complex business logic across both responsibility areas and integration across the platform
• Participate in the research of experience and output errors, track the resolution of bugs and production issues, develop contextualized communication to those impacted, and organize post-fix operations resolution steps

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in technology, insurance, or healthcare fields
• 2+ years gathering business requirements from client/business stakeholders
• 1+ years of concise technical writing and presenting to stakeholders

Preferred Qualifications:

• Undergraduate degree in a technical field
• 1+ years independently conducting qualitative and quantitative analysis
• 1+ year of experience with product development and its principles
• Knowledge and experience in a healthcare environment with HIPAA requirements
• Curiosity and a driving need to solve the biggest problems

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we\'re presented with an opportunity to make a difference on a scale we couldn\'t imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you\'ll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You\'ll help write the next chapter in the history of health care. And you\'ll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life\'s best work.(sm)

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group