Job Description

Call Center Technician

We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.
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Call Support Technician Position Description:

Answer live Technical Support telephone calls in an accurate and professional manner Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures Enter all calls and transactions into a tracking database

Customer Service Representative Position Description:

Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures Enter all calls and transactions into a tracking database

Skill Requirements:

Experience in basic home networking including Wi-Fi Experience in TCP/IP and Internet applications Experience with Windows and Macintosh operating systems Ability to quickly analyze and pinpoint problems Exceptional writing skills and verbal communication skills Possess a positive, caring and helpful attitude Possess excellent telephone skills Have strong team orientation Ability to work flexible hours and weekends

Position Specifics:

Part-time

Salary:

$14.50 an hour

Supplemental Pay

Hourly rate with monthly performance incentive bonus Quarterly internet reimbursement

If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.