Job Description

Customer Service Manager - Lead with Solutions, Even Under Pressure

We're on the hunt for a driven leader who thrives under pressure and loves turning customer service challenges into streamlined wins.

About You

Are you a high-performing, hands-on leader who brings clarity, focus, and creative solutions to fast-paced environments?

You proactively identify customer service inefficiencies and take initiative to solve them. You stay calm and decisive when juggling multiple tasks or handling escalations. You lead teams with empathy and accountability, helping individuals grow while delivering top-tier service. You constantly look for ways to improve workflows, boost team performance, and elevate customer satisfaction.
We're looking for a Customer Service Manager who thrives in this environment!

About Us

A position on our team has become available and we are looking for the right person!

Our core values are:

Service- We strive to create peaks in our daily interactions Ownership- We are responsible of our performance, and the quality of our work. We find ways to overcome obstacles, not allowing excuses because of obstacles. We can see when our actions are contributing to a problem. Growth- We seek to become the foremost experts in our craft (As a company and as individuals). We allow ourselves to be corrected, mentored and lead.

About the Job

As the Customer Service Manager you'll lead our front-line team in delivering best-in-class support to our customers. You'll oversee daily operations, improve systems, and ensure we meet and exceed service expectations -- all while fostering a culture of accountability and excellence.

Key Responsibilities

Identify, diagnose, and implement solutions for service inefficiencies and workflow bottlenecks. Supervise and support the customer service team, including hiring, training, and performance management. Monitor and manage KPIs such as call resolution time, customer satisfaction, and service quality. Lead team huddles, coaching sessions, and process improvements to ensure consistent excellence under pressure.

Qualifications

2+ years of leadership experience in customer service, dispatch, or call center management (home services/pest control preferred). Strong communication, organizational, and problem-solving skills. Proven ability to lead a team and model accountability. Experience with CRM or scheduling software (PestRoutes, Briostack, ServiceTitan, or similar). Ownership mindset -- you take initiative, follow through, and lead by example. Passion for continuous improvement and driving positive change in processes and performance.
Must be able to pass a Drug Test (THC Friendly)

Must submit to a Background Check

Disclosure: Employment is contingent on results of Drug Test and Background Check

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:

Leadership: 2 years (Required)
Work Location: In person