Job Description

About Us

At United Dream Real Estate, we believe confidence can transform lives. Every call is the first step in a patient's journey, and our team plays a vital role in making that experience positive, compassionate, and seamless. Our mission is to combine care, professionalism, and precision in every interaction -- from first inquiry to post-surgery support.

We're expanding and seeking a

Call Center Supervisor

to lead, motivate, and develop our patient coordination team. This role is designed for a strong leader who thrives in a fast-paced environment and is passionate about creating an engaging, results-driven culture where patient satisfaction always comes first.

Position Overview

The Call Center Supervisor will manage a team of 10-15 patient coordinators and call specialists handling consultations, appointments, and follow-ups. Reporting to the Operations Director, you will oversee team performance, ensure high-quality service standards, and support organizational goals through leadership, accountability, and empathy.

Key Responsibilities

Lead, mentor, and inspire patient coordinators and call specialists to achieve daily and monthly performance targets. Provide coaching and training to improve appointment setting, conversion rates, and response times. Monitor call quality, patient experience, and follow-up effectiveness to maintain world-class service. Manage call center scheduling, reporting, and daily operations to ensure efficiency. Develop strategies to promote employee retention and maintain a motivated, positive team environment. Partner with marketing, operations, and clinical staff to deliver consistent, seamless patient communication. Resolve escalated concerns with professionalism, empathy, and discretion. Identify areas for improvement and implement effective solutions.

Qualifications

2-5 years of call center or customer service management experience (healthcare or aesthetics experience preferred). Proven leadership skills with a track record of team development and coaching. Strong communication, listening, and problem-solving abilities. High emotional intelligence and a patient-centered approach. Data-driven, with the ability to analyze metrics and apply insights to improve performance. Thrives in a fast-paced, goal-oriented setting. Reliable, adaptable, and motivated by both individual and team success.

Compensation & Benefits

Base Salary: $55,000 - $70,000 (based on experience) Bonus Opportunities: Quarterly and annual performance incentives Benefits Package: Medical, dental, vision, PTO, and paid holidays Career Growth: Leadership development and advancement opportunities within our growing practice

Our Core Values

Empathy:

Every call begins with compassion.

Integrity:

Always do the right thing.

Excellence:

Consistently exceed expectations.

Teamwork:

Support each other and succeed together.

Ambition:

Strive for growth, learning, and continuous improvement.
We value diversity and are committed to fostering an inclusive workplace for all team members.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance
Work Location: In person