Call Center Representative
Salem, NJ 08079, United States
Job Description
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The Role Book service appointments and do whatever is necessary to promote customer satisfaction. Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company\xe2\x80\x99s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 3 years
- 8 hour shift
- Monday to Friday
- Weekend availability
- Customer Service: 3 years (Preferred)
- Health insurance
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Job Detail
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Job IdJD4254511
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSalem, NJ 08079, United States
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EducationNot mentioned