Call Center Representative
Hollywood, MD 20636, United States
Job Description
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Primary Responsibilities: -Responsible for product/services knowledge
-Cultivate/maintain client relationships
-Reach out to clientele for service opportunities
-Use the company CRM to keep clients and sales organized
-Look for opportunities to upsell services to clients
-Coordinating ancillary services through third party vendors that accommodate with our inspections
-Timely customer follow up
-Achieving weekly, monthly, and yearly goals set by you and the team.
-Ensure the client has a SUPER experience!
-Use proper phone etiquette when talking with customers
-Defuse client/customer escalations and complaints
-Be able to overcome customer objections -Take ownership and responsibility Qualifications: a Customer Service Specialist must be:
-Cultivate/maintain client relationships
-Reach out to clientele for service opportunities
-Use the company CRM to keep clients and sales organized
-Look for opportunities to upsell services to clients
-Coordinating ancillary services through third party vendors that accommodate with our inspections
-Timely customer follow up
-Achieving weekly, monthly, and yearly goals set by you and the team.
-Ensure the client has a SUPER experience!
-Use proper phone etiquette when talking with customers
-Defuse client/customer escalations and complaints
-Be able to overcome customer objections -Take ownership and responsibility Qualifications: a Customer Service Specialist must be:
- Customer focused
- Personable phone skills
- Active listening skills
- Hard working and self-motivated
- Driven to set and meet goals
- Effective communicator
- Flexibility
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
- Bonus pay
- Commission pay
- High school or equivalent (Required)
- Health insurance
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Job Detail
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Job IdJD4254521
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHollywood, MD 20636, United States
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EducationNot mentioned