Job Description

Call Center Customer Support Representative

Join a veteran-owned, mission-driven team serving well-known brands in roadside assistance, telecom, retail, energy, travel, and hospitality.

Highlights

Hours:

Minimum 15 hrs/week; select your own shifts inside a 24/7 schedule (one weekend day preferred)

Employment:

W-2, part-time or full-time

Training:

1-4 weeks, paid

Location Eligibility:

U.S. residents (excluding CA, CT, MD, MA, NY, OR, WA, WI)

Key Responsibilities

Handle incoming phone calls, emails, and chat messages with professionalism, empathy, and accuracy. Review customer accounts and assist with transactions such as payments, order adjustments, returns, and plan updates. Coordinate service requests--including roadside assistance--and provide timely updates to customers on progress. Use provided scripts and compliance standards while adjusting your approach to fit each customer's situation. Record details of every customer interaction in the CRM system and ensure all information remains secure. Identify opportunities to recommend products or services that may benefit the customer. Consistently achieve performance goals related to quality, efficiency, and attendance.

Basic Qualifications

Authorized to work in the United States; live in an eligible state High-school diploma or GED and

1+ year

recent customer-service or call-center experience Typing 30 WPM with 95 % accuracy; confident using multiple web-based systems Clear, professional English communication (Spanish or other language a plus) Calm problem-solver who stays patient and positive under pressure

Benefits

Paid time off beginning day one Medical, dental, vision, and telehealth options (? 30 hrs/week) Wellness resources and Employee Assistance Program Ongoing coaching, paid certifications, and fast-track promotion paths Supportive culture led by military veterans

Fast Hiring Process

Apply on Indeed Complete a skills assessment Participate in a video interview (scheduled within five business days for qualified applicants) Finish a paid systems check and background screen Start paid training--new cohorts launch every two weeks
Genesis Call Center, LLC is an

Equal Opportunity Employer

committed to creating an inclusive environment for all employees.

Ready to be the friendly voice customers remember? Apply now and reserve your interview spot today!

Job Types: Full-time, Part-time

Pay: $10.00 - $14.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person