Job Description

Job Overview

We are seeking a dedicated and professional Call Center Representative to join our team. This role involves providing exceptional customer service to clients via phone and digital channels, ensuring their inquiries are handled efficiently and accurately. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to navigate multiple systems simultaneously. Bilingual abilities and medical terminology knowledge are highly valued to support diverse client needs in a healthcare environment.

Duties

Handle inbound and outbound calls with professionalism and courtesy, adhering to phone etiquette standards Assist customers by answering questions, resolving issues, and providing information related to products or services Enter data accurately into company databases, ensuring all client interactions are documented properly Utilize computer skills to navigate multiple software platforms efficiently during calls Maintain a thorough understanding of medical terminology and healthcare procedures when applicable Support medical office operations by scheduling appointments, verifying patient information, and processing requests Communicate effectively with team members and clients, demonstrating strong verbal and written skills Analyze customer inquiries to identify trends or recurring issues for reporting purposes

Skills

Multilingual abilities are a significant advantage for serving diverse populations Excellent communication skills, including active listening and clear articulation Strong customer service orientation with a friendly, empathetic approach Proficiency in computer skills, data entry, and familiarity with CRM or call center software systems Knowledge of medical terminology and healthcare processes is preferred; experience in a medical office setting is a plus Bilingual proficiency in English and another language enhances service delivery Ability to handle high call volumes while maintaining accuracy and professionalism Strong analysis skills to interpret customer needs and provide appropriate solutions
This position offers an engaging work environment where your communication skills can make a meaningful difference in client satisfaction. We value professionalism, attention to detail, and the ability to adapt quickly in a fast-paced setting.

Job Types: Full-time, Part-time

Pay: $23.22 - $25.76 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Work Location: In person