Job Description

Job Title:

Call Center Operator

Department:

Patient Access

Reports to:

Patient Access Manager

FLSA Status:

Non-Exempt

Position Summary:

The Call Center Operator is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.

Essential Functions

include but are not limited to

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Is accountable for the daily administrative/clerical functions. Ability to schedule appointments from referrals received via fax, online, or ATC referrals for athletes. Ability to notify patients of upcoming appointments by completing reminder calls Assist with triage messaging Knowledgeable on the switchboard to be able to cross cover Fosters positive first impression by ensuring excellent customer service and phone etiquette Demonstrates proficiency in the use of computer and other office equipment Good interpersonal skills in establishing effective working relations with staff. Ability to effectively train new staff members. Handling & protecting patient information. Promotes internal and external customer satisfaction. Builds and promotes a culture of service excellence and continuous improvement. Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
Perform all other duties as assigned.

Education & Qualifications:

Required: High School graduate or equivalent * Preferred: Customer service experience or call center experience