Call Center Associate I Rhode Island Resident (remote)
Rhode Island, United States
Job Description
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Location: RI Statewide, RI, US
Requisition ID: 12204
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsibilities
Answers inbound calls, emails and chats from clients, retailers and lottery customers.
- Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
- Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
- Diagnose and troubleshoot problems and take appropriate action.
- Promote and enhance excellent customer relations.
Qualifications
- High School diploma or equivalent
- 1 year of customer service experience within a call center or comparable industry preferred
- Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
- 24 hours per dayx 365 day per yearcall center, weekends and holidays required
- AllShifts Available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $______ - $_______. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
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Job Detail
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Job IdJD4253691
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRhode Island, United States
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EducationNot mentioned