Job Description

At

Dynamics Payments

we strive to foster a workplace culture where everyone feels included. Trust, security, integrity, respect and commitment to our customers are the main requirements for our people. So, if you meet the requirements of the positions and feel you can step up to the challenge and become part of the family send us your resume today.

About the position...

The

Business Operations Support Assistant

at Dynamics Payments is an entry-level professional who drives operational improvements and supports business efficiency. The role involves collaborating with cross-functional teams to optimize processes related to collections, chargebacks, PCI compliance and vendor management.

Requirements:

Support Collections and Vendors:

Aid collections efforts by contacting clients and maintaining accurate records, while also collaborating with vendors to ensure service-level agreements (SLAs) are met.

Reporting and Metrics:

Prepare comprehensive reports on operational metrics, like collection follow up efforts for management review.

Chargebacks and Risk:

Support chargeback cases with accurate documentation, assisting monitoring and escalating transactional risk issues when necessary.

Handle Communications:

Effectively manage incoming tickets and calls, ensuring timely follow-ups and high-quality customer service.

Ensure Compliance and Security:

Maintain PCI compliance by assisting with regular audits, certification documentation, and staying updated on industry regulations and best practices.

Requirements:

1 or 2

+

years of experience in a professional, detail-oriented work environment (e.g., administrative support, customer service, or operations assistance), demonstrating a proven ability to follow procedures and maintain accurate records, preferably within merchant processing or financial services.

Proficient in Microsoft Excel.

Effective written and verbal communication skills in Spanish and English.

Skills:

Strong analytical and problem-solving abilities. Excellent organizational and time management skills. Team-oriented mindset with the ability to collaborate effectively. Coachable and ready to learn and grow within our environment.
Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance
Work Location: In person