Job Description

• Description

ImpactMeets and exceeds branch sales goals through planning and implementing action plans to increase deposits and loans.

ResponsibilitiesDevelops an effective branch sales team to consistently deliver superior customer service; manages fee income, cost control and overall profitability of branch offices.

Essential Functions1. Builds and maintains customer relationships, identifying business opportunities and promoting Bank\xe2\x80\x99s products and services.

2. Ensures consistency of customer service and product delivery within the sales team.

3. Identifies cross-selling opportunities through proper customer profiling.

4. Provides guidance and leadership to promote an exceptional sales and service culture through consistent coaching and training; works to develop a knowledgeable and effective sales team.

5. Engages with colleagues and other departments for further develop customer relationships.6. Monitors individual sales performance versus objectives on a regular basis, and provides coaching to branch staff.

7. Actively searches and participates in community activities in a manner which reflects favorably upon the Bank.

8. Oversees completion and submission of required reports.

9. Oversees the daily operations, sales efforts, and service quality levels of the branch offices to ensure success.

10. Actively corrects any and all compliance deficiencies as identified through internal and external audits or examinations in a timely manner.

11. Conducts new and high risk account site visits and performs monthly operational self-assessments.

12. Maintains knowledge of branch security and safety policies; ensures adherence to established policies and procedures; works closely with Bank Security Officer to maintain an update plan for the branch; ensures proper training of branch staff.

13. Participates in the development of new promotional ideas for the Bank\xe2\x80\x99s market area.

14. Participates in direct customer service when this participation serves to increase the opportunities to retain or enhance customer relationships.

15. Provides assistance to customers with specific inquiries or service problems.

16. Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers.

17. Effectively uncovers and resolves customers inquires and/or issues.

18. Jointly establishes individual performance objectives with the Branch Operations Managers.

19. Assists in the selection of new personnel as appropriate; assists with provisions for the proper orientation and training of new personnel.

20. Informs branch staff of pertinent policies and procedures affecting the department and/or their jobs.

Ancillary Functions1. Leads and delegates tasks in a clear and proper manner among assigned staff.

2. Conducts annual performance reviews, providing clear feedback and follow through with corrective action if necessary.

3. Provides coaching, recognition, motivation and skill development to staff members on a consistent basis.

4. Communicates clearly among her/his teams, assuring all team members have the appropriate tools and information to perform according to expectations.

5. Administers personnel policies and procedures, such as time and attendance.

6. Assures adherence to Bank policies and procedures and federal and state regulatory requirements.

7. Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.

8. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Mandatory Training CurriculaTraining is required of all

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