Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Job Specific Duties & Responsibilities

The position is a client-facing position that is trained to be a subject matter expert (SME) of system functionality. They provide accurate and timely information and assistance regarding our organization\'s products and services. They respond to inquiries from clients ranging from generalized questions, to triaging issues witch may or may not have financial impact, or be a regulatory concern. Will be responsible for understanding technical components, assessing client needs, and suggesting or promoting solutions that may include alternative products or services. Working with the internal team(s) or other designated resources, they research and propose solutions to solve problems and follow-up on the status of outstanding issues. As project requests are pushed out from our project management team, they would analyze the requirements and push back to better understand, if needed. Afterwards, produce a solution document for the project management team. Following the implementation of the project, validate work to ensure success.

Job Specific Skills & Competencies

The ideal candidate will be a motivated self-starter. They should have excellent oral and written communication skills. Above all, be a team player and work well with others on a great team! Also key is the ability to create and maintain long term working relationships with client contacts and peers. This requires consistency and accountability. The ideal candidate would ingest and understand complex scenarios and be able to translate them into easily understandable business terms. They would also be able to understand and communicate impact to a client for changes being made.

Typical day in the life of the role

This team has responsibility for Production Support for various modules, products, and services that would include support of Automated Credit Evaluation (ACE), ACE Decision Max GUI, Originations API and Credit Bureau Access and Reporting. Non-Dev project work, option changes, strategy changes, as well as client support for incident management. Secondary knowledge of other systems, including modules like bureau scores, authorizations, cards, and collections is beneficial. The resources on this team will, in time, develop a high level of systems expertise which is key to protecting revenue and driving client value and satisfaction. The analyst will consult on and process TSYS option change requests. Team members are also responsible for working incidents which could have serious financial or reputational risks if not identified and recovered appropriately. On call support is also a requirement of this position and is rotated on a weekly basis across several team members.

What Part Will You Play?

Acts as a liaison between client end-users, programmers and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Develops working relationship with key stakeholders and gains an understanding of the basic nature of the client\xe2\x80\x99s business. Learns to be consultative with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users for feedback to ensure systems continually meet the client\'s expectations. Analyzes complex problems and issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Facilitates meetings and leads discussions.

Develops simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, external business environment and operating systems.

Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Prepares, coordinates, and assists with client training and documentation for installation of systems and upgrades. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Coordinates documentation and follow-up evaluation monitoring; post-implementation problems and revision requests. Maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance.

Conducts and supports testing/planning/validation by clarifying the intended functionality and resolving issues to ensure successful implementation. Provides relevant test scenarios for the testing team. Coordinates implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.

Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Maintains software deployment plans and communicates these plans to the user community and ensures that users are apprised of any anticipated deviation from schedules.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor\'s Degree

Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree

Typically Minimum 2-4 Years Relevant Exp

Professional experience working with end-users to meet business needs

Preferred Qualifications

Typically Minimum 2-4 Years Relevant Exp

Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge

MS Office- Word, Excel, & PowerPoint

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments