Job Description

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.



As a global leader in snowboarding, we're committed?to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.



The Breakdown

We're looking for passionate outdoor enthusiasts to join our eCommerce Customer Experience team as Burton Basecamp Guides--our version of customer service champions. Guides are on the front lines, helping riders of all levels and backgrounds navigate gear questions, order support, and stoke levels for both the Burton and Anon Optics brands.



Are you organized, curious, and quick on your feet? Do you enjoy solving problems and connecting people to the right gear for their adventures? Do you thrive in a fast-paced, team-first environment? If you're nodding yes--you might be exactly who we're looking for.



This is a full-time, seasonal role where you'll grow alongside a supportive and high-energy crew that loves to work hard, ride hard, and have fun doing it.



Wages

Starting rate:

$20.00/hour USD



Location

Only candidates that are able to be in our Burlington, VT or Denver, CO offices 3+ days/week will be considered. There are no remote options for this role.



What You'll Do

Be the voice of Burton & Anon Optics--via phone, chat, and email--delivering best-in-class customer support Guide customers through product, order, and warranty questions with patience and expertise Help riders find the perfect gear across Burton and Anon product lines Build one-on-one relationships with our customers, treating each interaction with care Share feedback to help evolve the customer experience from good to great Stay on top of product launches, tech updates, and training Collaborate with our eComm, Flagship Store, and HQ teams to keep the stoke high and the knowledge flowing Participate in mentoring and coaching programs designed to help you grow Contribute to a team that values fun, inclusion, and agility

What You'll Bring

A flexible, positive attitude and comfort in fast-paced, high-energy environments Availability to support riders during evenings, on weekends, and around holidays (November through March) Shifts: 9 hours including 1-hour unpaid lunch Operating hours: 8AM-9PM EST, 7 days/week Your schedule will include five consecutive workdays, followed by two consecutive days off, and will include weekends We do our best to maintain a consistent schedule for you from first day to last Curiosity and the confidence to say, "I'm not sure--but I'll find out!" Accountability and the confidence to say, "I need help!" Clear written and verbal communication Comfort with digital tools and quick-learning adaptability Previous experience in customer service, retail, call center, or similar environments (1+ year preferred) Knowledge of or passion for snowboarding/skiing or outdoor sports (bonus points!) Familiarity with tools like Gorgias, Salesforce, Shopify, Navis, New Store, Inntopia, Five9, Avaya, etc. is a plus

Perks

Although this position does not offer full benefits like health and dental, we're proud to offer some perks to support your lifestyle both on and off the mountain:

Connection to a purpose-driven, sustainability-minded brand Discounted season pass of your choice Free gear demos and reimbursed lessons Deep product discounts Outdoor industry pro deals (ride, ski, bike, hike, and more) Casual, beanie-friendly work environment Incentive programs

Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying!