The Express Service Advisor creates vehicle repair orders for minor maintenance, repairs, and services. Describes available options, computes cost and time estimates, and accepts payment while maintaining high customer satisfaction standards.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Accountability - Ability to accept responsibility and account for his/her actions.
Reliability - The trait of being dependable and trustworthy.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
* Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
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