Job Description

Role:

The Bookstore Associate is responsible for providing exceptional customer service, assisting with day-to-day store operations, and supporting sales of school supplies, merchandise, and other bookstore items. The associate helps maintain a clean, organized, and welcoming environment for students, faculty, and visitors.

Essential Functions & Responsibilities:

Greet and assist customers in a friendly and professional manner. Answer questions regarding merchandise, pricing, and store policies. Operate the cash register, handle transactions, and process payments accurately. Assist with inventory control, including cycle counts and stock replenishment. Maintain store cleanliness, including organizing shelves and displays. Promote campus gear, supplies, and store promotions to increase sales. Follow store procedures for loss prevention and security.

Performance Measurements:

To provide excellent customer service. To balance register & vault daily without errors. To maintain the highest quality of integrity with regards to all paperwork.

Knowledge and Skills:

Experience: Two years to five years of similar or related experience.


Education: High School diploma or GED equivalent.


Interpersonal Skills: Courtesy, tact, diplomacy, and confidentiallity are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.


Other Skills: Experience in college retail is strongly preferred. Excellent written, oral and interpersonal communication skills are necessary. Computer proficiency and familiarity with word-processing and database software is required. Retail, cashier, or customer service experience preferred. Basic computer skills and ability to use a point-of-sale (POS) system. Strong attention to detail and organizational skills. Availability to work flexible hours, including weekends and peak periods (e.g., start of semester, finals, sporting events).


Physical Requirements: Generally requires light work with occasional lifting of 30 pounds or more, carrying supplies, books, etc. The job requires varying amounts of sitting, climbing, kneeling, standing and walking.


Work Environment: Work is generally performed in an indoor setting.