Job Description

Forefront Telecare Inc. (an Access Telecare company) provides better behavioral health for all seniors. We offer virtual behavioral health and we follow the patient from wherever they may need our services.

Job Overview

The Implementation Specialist will be a member of the Launch team responsible for the launches of new hospital client facilities. The launch process begins the day the client SOW is signed and continues until the day of launch. The intent of the Launch Team is to ensure all launches are completed on time and meet client expectations.

The role requires excellent project management skills as well as a compassionate nature, collaboration skills, knowledge of health care practices, and excellent customer service to communicate internally across all FFT functions, as well as with our client facilities and with our providers.

Responsibilities (but not limited to)

• Work with Manager, Care Delivery Implementation to create launch plans for each new client facility launch with clear responsibilities and timelines for each activity in the launch plan
• Work with Manager, Care Delivery Implementation to project manage each launch using the launch plans
• Work with Manager, Care Delivery Implementation to hold Care Delivery Handoff meetings with new clients
• Manage and facilitate communications with clients during launch plan using agreed Care Delivery timelines, including written communication and Zoom calls, to provide updates, receive updates and ensure client readiness for launch
• Collaborate and communicate across all FFT functions (including but not limited to Sales, Provider Recruiting, Provider Placement, Empanelment, Credentialing, and Care Delivery) to ensure that all team members are aware of and following expected milestones
• Work with Manager, Care Delivery Implementation to ensure all issues that affect launch dates and client success are quickly raised to operations leadership for resolution
• Suggest improvements to launch process as client facilities are launched and lessons are learned on what works and what can be improved
• Use Forefront tools/systems including Salesforce to manage launches and communication

Success Measures

• Client launch project plan and build out is in place and is used to communicate status and progress with clients
• Client and internal meetings are scheduled in rapid timeframe to meet agreed launch date
• Client facility is launched on agreed date using launch plan
• Issues relating to launch are quickly and clearly identified and resolved

Education, Experience, Training and Knowledge

• Bachelor\xe2\x80\x99s degree in a relevant field; additional relevant certifications a plus

• Familiarity with behavioral health in-patient or Emergency Department ways of working
• Knowledge of Unit and/or ED hospital workflows
• Experience as project manager

Skills & Abilities

• Strong project management skills

Excellent collaboration skills

Able to multitask and prioritize tasks

Able to act decisively and maintain discretion

Superior organizational and interpersonal skills

Exceptional communication skills, both written and verbal

Awareness of and commitment to all requirements, both legal and corporate

Solid computer skills, including Salesforce, Microsoft Office, Excel, Teams/Zoom

Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.

Forefront Telecare