Job Description

Position: BDC Sales Representative

Position

Summary

The BDC Sales Representative is responsible managing and enhancing customer interactions through our Business Development Center (BDC). As a BDC Sales representative, you will engage with customers via phone, email, and online platforms, providing them with exceptional service and support throughout their automotive purchasing journey. Your primary objective will be to drive traffic to our dealership by generating leads, nurturing relationships, and maintaining follow-up communications with potential buyers. You will collaborate closely with our sales team, ensuring that all customer inquiries are addressed promptly and efficiently. Our ideal candidate will value and represent our core values: Accountability, Sense of Urgency, Integrity, Earn and Deserve, Energy and Enthusiasm, Servant Mindset, and Teamwork.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:
Manage inbound and outbound customer communications through various channels including phone and email. Qualify leads and maintain a structured follow-up process to ensure customer engagement and satisfaction. Collaborate with the sales team to schedule appointments and provide essential information to facilitate the sales process. Utilize CRM software to track customer interactions and provide accurate reporting on leads and conversions. Conduct market research to identify potential customers and develop strategies to reach them effectively. Assist in the development of promotional campaigns to attract new customers and increase dealership sales. Provide exceptional customer service, answering inquiries and resolving issues in a timely manner.

Minimum

Qualifications

(Knowledge,

Skills,

and

Abilities)

Proven experience in sales or customer service, preferably within the automotive industry Strong communication and interpersonal skills, with the ability to build rapport with customers Effective time management skills and the ability to handle multiple tasks simultaneously. Must be a team player with a strong sense of commitment to the customer and team members. * Positive attitude and high energy with willingness to go above and beyond.