Job Description

SUMMARY SCOPE OF ROLE

To work autonomously or in a team in the set up and break down of meetings, conventions and banquets based on event orders and customer needs.

MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS

High School Diploma or GED preferred.

ESSENTIAL FUNCTIONS & RESPONSIBILITES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business Coordinates servicing of special customer requirements through other departments and outside sources as required Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation Set up of furniture, seating, and equipment according to customer specifications and hotel standards Contributes to the general upkeep of function rooms and related public areas Ensures that floors, walls, and equipment are clean in function rooms Removes debris from public areas Stores all banquet furniture and equipment following event Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations Communicates and demonstrates the service brand behavior to other employees Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee Performs other duties as required to provide the service brand behavior and genuine hospitality Setting up and taking down events, ensuring proper storage and maintenance of inventory. Prioritizing and preparing for upcoming events by familiarizing with each event order and collaborating with key personnel across departments to ensure staffing and inventories are in order. Maintain cleanliness and order in banquet spaces to ensure customer satisfaction before, during and after banquet functions.

EXPECTED HOURS OF WORK HOURS

This is a Full time or part time position with a minimum of 20 hours per week expected.

SUPERVISORY RESPONSIBILITIES

The Banquet Set-Up reports directly to the Banquet Manager and has limited scope of supervisory responsibilities based on function of position.

REQUIREMENTS/SKILL

Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time. Strong verbal communications skills Ability to read and interpret detailed banquet and event orders as it relates to space set up Ability to read and interpret instructions

PHYSICAL REQUIREMENTS

Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally Ability to maneuver up to 150 pounds, occasionally, for short periods of time Able to set up and take down tables, chairs, stages and other banquet meeting fixtures Ability to push and pull carts weighing up to 200 pounds Ability to stand for extended periods of time, constantly

TRAVEL REQUIREMENTS

0% travel including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice