Job Description

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood and produce, compliment it with an awesome array of groceries in each aisle and create an extraordinary experience for each and every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; to create a fun, interactive and engaging environment where we invite the guest to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude and work well in a team environment. People who are warm, outgoing, authentically amazing and want to be inspired, challenged and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests\' expectations.

Ingredients You\'ll Bring to the Table

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests\' expectation. You are warm, outgoing, authentically amazing and want to be inspired, challenged and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title: Bakery Clerk

Department: Bakery

Reports To: Bakery Manager

FLSA Status: Nonexempt

Summary

This is an entry level position. Due to the customer service nature of this position, it is imperative that a Bakery Clerk is enthusiastic, punctual, eager to serve and naturally pleasant. A Bakery Clerk must have strong communication skills, posses the ability to handle high stress and volume of customers while maintaining a positive shopping experience for the customer.

Essential Duties and Responsibilities

The Bakery Clerk promotes the welfare of the bakery department by performing duties that will maximize sales, reduce shrink, and guarantee extraordinary customer service. He or she also performs the following duties (other duties may be assigned):

• Assists customers on the Bakery counter
• Must have a thorough knowledge of bakery products; this includes prices, recipes, and uses
• Assists customers with orders and engaging in suggestive selling techniques
• Weighs, wraps, processes customer orders
• Use of bread slicer is required
• Answers the telephone and takes order when necessary
• May prepare bakery and specialty products such as bagels, breads, or pastries as trained and directed by a Supervisor
• May bake products as trained and directed by a Supervisor
• Maintains current California Weights & Measures mandates in the Bakery Department
• Understands use of proper tares and accurate weights
• Maintains Bakery Department in Price Integrity. Ensuring accurate pricing, signage, and posted weights
• Sets up advertising displays or arranges merchandise on counters and tables to promote sales
• Packages, stocks, displays, and merchandises all bakery goods according to company standards
• Responsible for all material in the Bakery Log Book
• Cleans and sanitizes Bakery equipment, counters, display cases and floors
• Maintains current health codes and company standards on sanitation and cleanliness in the Bakery Department
• Knows all cleaning chemicals authorized in the Bakery Department and understands proper usage
• Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover products. Utilizes leftover products before opening new product
• Inspects product during baking process and preparation, including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and BFLA stringent standards
• Inspects finished bakery products in accordance with BFLA standards of quality, weight specifications, and presentation
• Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director
• Follows established policies regarding suggestive selling techniques, merchandising techniques, and customer service
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business
• Listens to customer complaints, examines returned merchandise, and, under the direction of a supervisor, resolves problems to restore and promote extraordinary customer service
• Availability requirements include but are not limited to days, evenings, weekends, and holidays
• Follows the employee handbook at all-times, especially on service standards and appearance
• At all times, meets and exceeds BFLA standards in service, appearance, freshness, quality, and cleanliness

Customer Service Skills

The Bakery Clerk is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go above and beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Bakery Clerk is expected to have a positive \xe2\x80\x9ccan-do\xe2\x80\x9d attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); or three to six months related experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and/or employees of BFLA.

Knowledge of English

This is a customer service driven position. The Bakery Clerk must have the ability to speak, read and understand English.

Mathematical Skills

Ability to add, subtract, multiply, and divide using whole numbers.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. He or she is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The individual must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.

Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate and occasionally loud.

Why You\'ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your restaurant and guest service skills
• Opportunity for growth within our family of brands
• Benefits available - Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment

Other details

• Job Family BFLA Clerk
• Pay Type Hourly
• Min Hiring Rate $16.30
• Max Hiring Rate $20.00

• 050 Irvine - New Found Market, 700 Spectrum Center Drive, Irvine, California, United States of America

Bristol Farms