: Role Summary/Purpose: This role is responsible for proving risk oversight and guidance to business partners as it relates to Synchrony\xe2\x80\x99s collections and recovery operations and strategies. This role will provide Risk support (Compliance and Operational Risk) for various processes within Credit & Capital Management and Tech/Ops including Collections, Customer Solutions and the Operations Support functions. Expectations of this role include; becoming a subject matter expert for collections & recovery critical to compliance requirements and well as operational risk guidelines, and executing or participating in risk management activities including; risk assessment, tollgates, targeted and concurrent reviews.
We\xe2\x80\x99re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Essential Responsibilities:

• Work with the business to ensure complete understanding of risk requirements and expectations as they relate to Collection and Recovery business processes
• Perform targeted risk reviews and continuous monitoring activities
• Support business partners by providing expert advice and influencing changes to processes, procedures, and controls to mitigate risk
• Perform annual Compliance and Operational Risk Assessments risk assessment, to determine inherent risk and control effectiveness of assigned L3 processes within Collections and Recovery functions.
• Drive effective identification and management of risks, providing guidance on remediation and mitigation plans
• Help the business embed effective tools, systems and controls for analyzing and monitoring risks; be an expert on appropriate controls and documentation of compliance management
• Establish effective relationships with all functional areas
• Ensure significant risks are promptly escalated to the appropriate level
• Analyze and report on key regulatory, industry and litigation developments and their impact on Synchrony
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor\xe2\x80\x99s degree or in lieu of degree, 7+ years of financial services and/or governance experience
• 3+ years of Compliance, Risk, or Audit experience in the financial services industry

Desired Characteristics:

• Strong written and verbal interpersonal communication skills
• Ability to influence and work across a matrixed organization
• Demonstrated strategic and process skills with proven ability to execute
• Team player in fast-paced, high-energy environment
• Demonstrated curiosity and ability to effectively challenge status quo to influence change
• Experience with root cause identification of complex problems
• Collections, Recovery and Strategy process knowledge
• Goal oriented, self-motivated
• Working knowledge of business systems (FD, DM10, Content Navigator, etc.), data, & processes
• Good comprehension of relevant legislation, regulations (FDCPA) and policies
• Familiar with CFPB, OCC, and other regulatory agencies, rules, and regulations

Grade/Level: 11 The salary range for this position is 90,000.00 - 150,000.00 USD Annual Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible. Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months\xe2\x80\x99 time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months\xe2\x80\x99 time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don\xe2\x80\x99t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you\xe2\x80\x99ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard\xe2\x80\x94but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we\xe2\x80\x99re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you\xe2\x80\x99ll find community to connect with an opportunity to go beyond your passions. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am \xe2\x80\x93 5pm Monday to Friday, Central Standard Time

Job Family Group: Risk Management