Job Description

A Ford Warranty Administrator is responsible for managing the entire warranty claim process, ensuring compliance with Ford Motor Company policies and maximizing dealership revenue recovery. Key responsibilities include:

Claim Management:

Prepare, review, and submit warranty claims to Ford in a timely and accurate manner.

Documentation & Compliance:

Verify all repair orders, technician notes, and labor operations for accuracy and compliance with Ford's policies and procedures manual.

Tracking & Reconciliation:

Track the status of claims, follow up on unpaid or rejected claims, and work with the accounting department to reconcile all warranty receivables.

Communication & Support:

Collaborate with service advisors, technicians, and parts department personnel to gather necessary information and resolve claim-related questions.

Audits & Reporting:

Prepare for and assist with manufacturer audits, maintaining organized warranty files and reporting logs.

Knowledge Maintenance:

Stay current on all factory recalls, bulletins, and updated warranty procedures through ongoing Ford training.
Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40.00 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance
Experience:

OEM Warranty : 2 years (Required)
Work Location: In person