Job Description

Position Purpose

Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.



Management

Coordinate all work assignments, hands on, in the Stewarding Department and ensure that organization, sanitation for the overall food and beverage goals and objectives. Responsible for the supervision, and to assist with scheduling and training of all stewards when necessary. Ensure that hotel and departmental policies are followed. Monitor staffing for coverage in the absence of department head and assistant. Report any disciplinary problems to appropriate personnel. Reward and/or reprimand employees when needed in the absence of management. Monitor and coordinate the day to day set ups of dishes, glassware, and silverware items to all banquet functions and outlets and ensure they are properly completed and delivered. Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any challenges. Responsible for chemical supply control and inventory and for dishes, glassware, and silverware items breakage and loss awareness and control. Responsible for all the proper storage of dishes, glassware, and silverware and their storeroom organization. To store supplies for stewarding department and employee cafeteria.

Customer Service

Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact. Respond in courteous, professional, and prompt manner in order to resolve all guest and staff difficulties.

Interact with people beyond giving and receiving instructions, particularly interaction with staff, co-workers, and guests in completing assignments, resolving staff and guest complaints.



Other

Assist with related duties and special projects as requested.

Attending training sessions set out by the Westin Resort to ensure continued personal development.

Required Knowledge and Skills:

Knowledge of stewarding procedures and equipment. Knowledge of and ability to maintain state and federal health code standards. Ability to train, motivate, evaluate, mentor and direct employees to meet desired ends. Ability to understand and comply with all safety precautions. Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. Ability to focus and maintain attention to the performance of tasks despite periods of interruptions. Ability to converse calmly with irate guests, co-workers, superiors, and subordinates in sometimes intense emotional situations. Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions. Requires good communication skills, both verbal and written

Required Education and Experience

High School or equivalent education required. Minimum of one-year progressive stewarding experience required. Minimum of one year's supervisory experience required.

Additional Eligibility Qualifications

None

Special Position Requirements:

Ensure that all employees wear proper uniform and maintain a neat, clean, and well-groomed appearance. Must be able to obtain and maintain a health certificate during employment. Must be able to obtain and maintain BT-A Certification during employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.