Job Description

Responsibilities:

• Provide world class customer service by managing the rentals and returns process, in compliance with Hertz\'s policies and procedures
• Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer\xe2\x80\x99s travel experience
• Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer\'s responsibility of damage, fuel options and vehicle upsells
• Achieve personal sales goals while supporting the goals of the team
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer\'s information to complete the rental record and maintain all paperwork associated with the rental
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Keep work area organized and free of clutter

Job Type: Full-time Pay: $11.00 - $12.00 per hour Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Jonesboro, AR 72401: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

• Health insurance