Job Description

Hyatt Place Grand Rapids/Downtown is seeking an Asst. General Manager for their Hyatt Place property in downtown Grand Rapids, Michigan. For this Asst. General Manager role, we are seeking a hands-on, dynamic hotel leader with a strong rooms and food & beverage operations background.

Responsibilities will include, but are not limited to

: Assist the General Manager with day to day general hotel operations, associate development, quality assurance, and active participation in sales, marketing, and revenue management efforts. We are looking for a self-starter with a proven track record of providing exceptional guest service, meeting budgets, a strong working knowledge of P&L statements, and cost/inventory controls.

ESSENTIAL FUNCTIONS

Ensure excellence in guest service while overseeing all Front Office, Food & Beverage, Sales & Marketing, Parking, Housekeeping and Engineering functions

Human Resources & Safety Oversight: Partner with departmental leaders to guide disciplinary actions, coaching, and team development; oversee onboarding, recognition programs, and Hyatt brand training; ensure compliance with Safety and Security standards, including unemployment, workers' compensation, and employee benefits.

Accounting & Financial Oversight: Oversee accounting tasks including processing monthly billing, managing orders and inputting/confirming purchase orders for payment, cash handling and safe audits, and preparing monthly financial reports for the management company.

Understand the mission, vision, and game plan of AHC Hospitality, along with the Hyatt Place brand

Create and sustain a work environment that embraces AHC Hospitality and Hyatt Place brand culture; ensure fair and equitable treatment and associate satisfaction to enable business success

Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel

Represent company to local businesses, colleges, government, and other trades. Be an ambassador to our local community focusing on continuous and consistent corporate social responsibility efforts

Ability to use standard software applications and hotel systems

Active participation in budgeting/forecasting and profit maximization. Duties include writing and reviewing reports (profit and loss statements/critiques, yield management, capital planning, payroll, etc.); understanding of our purchasing system and inventory controls/process within all departments and purchasing team

Work on solid relationships with all vendors and always ensure we are getting best products and service from each of our vendors

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals

Achieve and maintain optimal brand awareness in addition to achieving and maintaining elite guest service, inspection, and loyalty brand scores

Must be able to work in collaboration with the other AHC Hospitality properties and brands to ensure quality compliance within the corporation

Maintain strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities

Work to determine areas of concern and develop strategies to improve performance

Coach and support hotel team to effectively manage occupancy and rates, wages and controllable expenses

Manage costs within the hotel, including supplies, utilities, and labor expenses, within budgeted parameters, combining with sales/revenue to deliver an efficient and profitable operation

Analyze any service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results

Ensure property is a safe and secure facility for guests and associates

CERTIFICATES, LICENSES, REGISTRATIONS

Serve Safe certification and TIPS trained, preferred

Certified Tourism Ambassador, preferred

CPR/AED certified, preferred, preferred

EDUCATION and/or EXPERIENCE

Minimum three years related hospitality management experience required; 4-year degree highly preferred

4+ years minimum in a high volume hotel

Previous experience in branded hotels like Hyatt, Hilton, IHG or similar brands

Strong Rooms background and strong F&B background

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before guests and associates of the organization

MATHEMATICAL SKILLS

Ability to perform addition, subtraction, division, and multiplication

Ability to calculate figures and amounts such as discounts or percentages

Ability to read and manage profit and loss statements

Ability to project forecasts

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

Is regularly required to stand, walk and run Is required to use hands and fingers to handle or feel objects Is required to frequently reach with hands and arms Is regularly required to talk or hear; taste or smell Is occasionally required to sit and stoop; kneel, crouch, or crawl Must occasionally lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, distance vision, and peripheral vision

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The hotel functions 7 days a week, 24 hours a day. All employees, both management and hourly must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person