Job Description

Asset Management

Specialist

Location:

On-Site, Washington, DC

Citizenship Required:

Yes

Clearance Type:

Secret

Positions Available:

1

Salary Range

: $80,000 - $100,000

At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks. This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk.

Our people make us who we are. We believe that to be a good partner for our clients we must have a solid team dynamic. We place emphasis on personal growth and learning new skills.



We are seeking a highly motivated, customer-oriented

Asset Management Specialist

to join our team. The selected candidate will support different agencies in the federal government. This is an important position that will have a large impact on an already successful organization.

To be considered for this position, US Citizenship and an active Secret security clearance is required. This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape.

Required Support Includes but Is Not Limited To:

Provide

Tier 1 and Tier 2 support

for employees experiencing IT issues. Troubleshoot and resolve issues with

desktops, laptops, mobile devices, printers, and peripheral hardware

. Assist users with

software applications

, including email, collaboration tools, and office productivity software. Configure, deploy, and maintain

corporate devices

(Windows, Mac, mobile devices). Manage

device inventory

, including tracking, staging, and assigning hardware. Apply

patches, updates, and antivirus software

to devices. Support remote device management and troubleshoot remote connectivity issues. Diagnose and resolve

network, VPN, and connectivity issues

. Assist with

password resets, account lockouts, and access permissions

. Escalate unresolved or complex issues to

Tier 2/3 IT specialists

or vendors.

Required Qualifications:

Candidate must possess a Real ID Driver's License US Citizen with an active Secret security clearance. Associates degree in a technical discipline or 2 years of experience in lieu of a degree 1 + years of experience Proficiency with

Windows and Mac OS

, mobile devices (iOS/Android), and standard office applications. Knowledge of

network basics

(TCP/IP, Wi-Fi, VPN). Familiarity with

device management tools

(SCCM, Intune, JAMF, or similar). Experience with

ticketing systems

(ServiceNow, Jira, Remedy, etc.). Excellent oral and written communication skills Excellent customer service skills Ability to manage multiple tasks simultaneously Ability to work in a team environment

Cloudshape is committed to employee growth through learning, training, advancement, and rewards. We offer a full range of benefits that includes:Flexible Work Schedule Paid Time Off Medical, Dental and Vision Insurance Cloudshape will contribute to 401K plans without employee contributions. Bonus Potential Life Insurance and AD&D Insurance Short-Term and Long-Term Disability Insurance Training Assistance Employee Referral Program

Cloudshape is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of the job, please contact Fedelza.Lake@cloud-shape.com. U.S. Citizenship is required for most positions.

E-Verify Right to Work Poster

E-Verify Participation Poster

EEOC Know Your Rights Poster


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