Job Description

Responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms. The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, business acumen and the ability to assimilate information quickly, with focus on incident and problem management.

Responsibilities:

• Provide front line production support, proactive monitoring, capacity planning, performance tuning, security, maintenance, incident management for critical middleware suite of applications.
• Work closely with clients, vendors, other incident management teams and technical staff by following best SRE practices to identify and resolve Priority/High Severity major production issues, and perform RCA (Root Cause Analysis) to provide long term solutions.
• Maintain stability of transactions, and troubleshoot middleware, server, load balancer, application, network, database issues on all the environments.
• Debug issues in the production environment through analyzing logs, collection metrics, and leveraging app-monitoring tools, and create solutions for sustained resiliency.
• Perform validation health checks, administrative and middleware technical support to application development teams during production deployments.
• Partner with application development teams to understand new projects, cross-pipeline requirements, and set Production support team expectations.
• Serve as a liaison with internal monitoring teams to make sure appropriate alerting is in place.
• Provide administrative and middleware technical support to application development teams during production code deployments.
• Build auto-monitoring and auto-refresh dashboards to provide real-time data metrics.
• Develop automation micro services and workflows for maintenance activities, resiliency events.
• Create and maintain documentation including detail analysis into the application end to end flow and infrastructure stack for various critical applications.
• Improve the stability and performance of the application portfolio by identifying system bottlenecks and opportunities for process improvements.
• Communicate complex functional and technology solutions across differing audiences including technical, managerial and external clients/vendors.
• Demonstrate creativity, innovation and high performance.

Qualifications:

• BS/BA degree or equivalent experience.
• 5+ years of hands-on experience in Production Support.
• 3+ years experience managing UNIX/Linux environment.
• 3+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.).
• 3+ years of hands-on experience in data analysis/ SQL
• 3+ years experience in UNIX shell, Perl, Python, or similar scripting languages.
• 3+ years experience utilizing scheduler software such Control-M or Autosys
• 3+ years experience Apache/Tomcat/Websphere and Weblogic.
• 1-3 years experience in cloud technologies- AWS, Kubernetes.
• Strong analytical & trouble shooting skills required.
• Knowledge of Splunk, Dynatrace, Grafana, Prometheus is required.
• Experience in Disaster Recovery planning and test execution.

Preferred Skills:

• Experience working with scheduling tools like Autosys/Control-M is a plus.
• Experience with cloud technologies AWS, Azure, Kafka, Kubernetes is a plus
• Experience supporting mission-critical applications in financial services industry.
• Experience with Jules, Jenkins is also a plus.
• Experience with one of the Incident Management Tools - BMC, Service Manager, SNOW - would be very useful.
• Must be detail-oriented and well-organized.
• Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers.
• Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities
• Must have "Can do" attitude - Identify problems, take ownership, and provide solutions.
• Must Possess excellent trouble-shooting skills, and drive to help internal/external customers.
• Must demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.

Must demonstrate creativity, innovation and high performance. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans