Job Description

JOB SUMMARY

The Application Analyst performs expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Application Analyst possesses the skills to expertly troubleshoot system problems and coordinate solutions with vendors. The Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. Responsibilities may include creating custom reporting/analytical solutions or advanced configuration options to solve operational or workflow issues. The Application Analyst will take a lead role to troubleshoot issues and problems within related IT teams and conduct appropriate change management. The Application Analyst is charged with ensuring the services provided contribute to the successful accomplishment of the mission of the department support. The Application Analyst will use enterprise database/reporting tools such as Microsoft SQL Server, SAP Business Objects and Business Intelligence tools like Webi, Tableau and Power BI to pursue and implement innovative approaches to data collection, analysis, interpretation and presentation to support planning and decision-making and assist in managing data as a corporate strategic resource. The Application Analyst applies skills in line with TMHS values and goals, to assure the efficient, effective and consistent delivery of high quality IT services

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE -25% * Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. (EF)

• Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training. (EF)
• Assists, trains and supports customers with the operation and administration of systems. (EF)

SERVICE - 30% * Debugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. (EF)

• Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications. (EF)
• Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items.
• Supports and installs software applications, including on call support. (EF)

QUALITY/SAFETY - 20% * Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues. (EF)

• Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence. (EF)

FINANCE - 10% * Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations. (EF)

• Prioritizes issue resolution, work requests and tasks effectively. (EF)

GROWTH/INNOVATION - 15% * Anticipates client needs and communicates to department leadership for solution development. (EF)

• Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teams(EF)
• Seeks out opportunities to cross train and become proficient in multiple applications (EF)
• Participates in professional development. Completes Individual Development Plan. (IDP) (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

• Bachelor\'s Degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional. An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience

EXPERIENCE REQUIREMENTS

• Three years experience in IT or clinical or business workflow required
• Experience supporting clinical, ancillary or business environments

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

• Certification within six months of hire if appropriate to assigned application. (i. e. Epic) Epic Certification must be maintained.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Understanding of business processes and requirements as related to the assigned (clinical or business) environment.
• Ability to support large scale clinical and ancillary systems
• Familiar with current database and operating systems as required for assigned applications
• Technical skills to support multiple applications
• Intermediate level competency in multiple applications or areas of clinical workflow.
• Demonstrated project management skills.
• Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No

On-Call* Yes, on a regular basis (for Non-Exempt or Exempt jobs)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel** May require travel within Yes
Houston Metropolitan area

May require travel outside Yes
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job:

Company Profile:

Houston Methodist is one of the nation\xe2\x80\x99s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist