Job Description

Job Summary

Provides application administration services to affiliated 215 Holding Company banks serving communities in southern Minnesota, South Dakota, and Iowa. This position will be responsible for installation, configuration, and support of corporate applications, processes, and workflows. This individual must be able to work closely with leadership and colleagues in the department, communicate effectively, and have the ability to analyze and troubleshoot. An Application Administrator plays a vital role in making sure our applications are operating efficiently and reliably. This position requires excellent communication skills, the ability to follow up and resolve outstanding items, and strong technical knowledge.

Essential Functions

Responsible for upgrading, maintaining, and support Fiserv banking software and applications

Install, configure, and implement new software and applications to support bank initiatives and growth

Coordinate and manage application-related incidents and services requests to ensure resolution in a timely manner

Collaborate with business and stakeholders to document and optimize business processes through automation and application features

Implement and oversee projects that require new software or application changes

Create, enhance, and follow processes to drive efficiency in completing work

Respond to user inquiries and system alerts, providing timely resolutions to application challenges

Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements

Create and maintain documentation for application configurations, processes, and operational procedures

Responsible for select Disaster Recovery procedures and tests

Contributes to the FFM Shared Services Change Management team

Other duties as requested

Competencies

Excellent communication, time management, prioritizing and organizational skills

Ability to work independently

Critical thinker with strong organizational skills, excellent oral and written communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Proactive and takes initiative to own projects and remediate issues

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization

Strong knowledge and experience with Fiserv, Finastra, or other banking software

Strong personal standards of excellence, ethics and integrity

Qualifications

Bachelor's degree in IT related field or equivalent experience Prior banking experience is preferred Application Administration: minimum 5 years The ability to prioritize, multi-task and effectively manage multiple tasks is essential Proficiency in MS Office, Excel, Word programs

Work Environment

This job operates in a professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Travel

Not Required

Job Type

Full-Time.

Compensation

Minimum starting salary of $75000, depending on experience. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, and a 401(k)-retirement plan with company matching.

We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person