Job Description

The Position
Why join the Contra Costa Animal Services Department?

The challenges and rewards of a career in Animal Services are extensive! Contra Costa County\'s Animal Services Department is committed to protecting the health, safety, and well-being of all people and animals in our community. We are currently looking to add one new Animal Services Officer to our dedicated team. Individuals in this role are responsible for performing a variety of field animal control work, ensuring public safety by capturing and caring for sick and/or injured animals. You will have a direct impact on enhancing the lives of the animals and residents in the communities we serve while working with a great team who is passionate about what they do. It will be challenging, fast-paced, and never boring!

But don\'t just take our word for it \xe2\x80\x93 click here to hear directly from our current Animal Services Officers about why they love this job!

We are looking for someone who:

• Is assertive and resourceful in nature
• Consistently demonstrates strong problem-solving skills
• Has the ability to quickly adapt to varying priorities
• Is able to work effectively with a diverse workforce
• Has a welcoming, professional, and compassionate demeanor
• Exercises the ability to maintain good judgment under pressure
• Has a thorough knowledge of common animal breeds and proper handling techniques

What you will typically be responsible for:

• Handling priority calls for service throughout the county, as well as secondary calls for service
• Driving a patrol vehicle and obeying all rules of the road while maintaining composure in heavy traffic
• Educating others about and enforcing animal laws as mandated by county ordinances and state laws
• Handling animals both in the field and in the shelter, and intaking all animals that come in from the field
• Communicating clearly in the field and with supervisors regarding cases, and documenting cases appropriately in report writing systems
• Working under a chain of command in the Field Services unit

A few reasons you might love this job:

• You will have autonomy in driving out the back gate and tackling your day as you plan it
• We have a strong team that works together cohesively
• We are educators at heart which drives our high customer service
• You will get to help animals and people
• You will receive quality training

A few challenges you might face in this job:

• You may work some overtime each week
• Some cases are tragic and may impact you emotionally
• Some days become extremely busy without extra staff to assist
• You may face hoarding situations that require assistance to manage
• You may encounter an aggressive animal or hostile dog owner or victim

Competencies Required:

• Action & Results Focused (Taking Initiative) \xe2\x80\x93 Initiating tasks and focusing on accomplishment
• Adaptability \xe2\x80\x93 Responding positively to change and modifying behavior as the situation requires
• Attention to Detail \xe2\x80\x93 Focusing on the details of work content, work steps, and final work products
• Critical Thinking \xe2\x80\x93 Analytically and logically evaluating information, propositions, and claims
• Customer Focus \xe2\x80\x93 Attending to the needs and expectations of customers
• Displaying Ownership & Accountability \xe2\x80\x93 Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Informing \xe2\x80\x93 Proactively obtaining and sharing information
• Innovative Problem Solving \xe2\x80\x93 Identifying and analyzing problems in order to propose new ways to do business
• Oral & Written Communication \xe2\x80\x93 Engaging effectively in dialogue and communicating effectively in writing
• Teamwork \xe2\x80\x93 Collaborating with others to achieve shared goals

To read the complete job description, please visit the website; Class Specifications | Animal Services Officer | Class Spec Details (governmentjobs.com)

Candidates will remain on the established eligible list for six months.
Minimum Qualifications
License Required: Possession of a valid California Motor Vehicle Operator\'s License. Out of State valid Motor Vehicle Operator\'s License will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. College level coursework in animal health care is highly desirable.

Experience: Six (6) months of full-time (or the equivalent of full-time) experience providing customer service in one of the following areas:

• 
  enforcement and communication of City and County codes, ordinances, and regulations, or
• humane care and handling of animals in a veterinary hospital, boarding facility or veterinary practice which must have included direct public contact providing information regarding entities\xe2\x80\x99 rules, regulations and operational procedures.

Substitution for Experience: One (1) year of full-time (or the equivalent of full-time) experience as a law enforcement officer, with possession of a California Peace Officer\xe2\x80\x99s Standards and Training (P.O.S.T) Basic P.C. 832 certificate, will substitute for the one (1) year of customer service experience.

Minimum Age Requirement: Candidate must be 21 years of age at the time of application.

SPECIAL REQUIREMENTS:

Background Check & Psychological Evaluation Requirements:
Must successfully pass a thorough background investigation and psychological evaluation conducted to the specifications of the State of California Commission on Peace Officers Standards and Training (P.O.S.T.) and have no felony convictions in California or any other state or federal jurisdiction, or any conviction in any other state or federal jurisdiction which would be a felony in the State of California.

Physical Requirements: Must meet such physical health standards as prescribed by P.O.S.T.

Certificate: Appointees must successfully complete a California Peace Officer\'s Standards and Training (P.O.S.T) Certified P.C. 832 Module III course or the equivalent within twelve (12) months upon hire.

Desirable Certification: Euthanasia Certificate that is recognized by the State Humane Association of California and the California Animal Control Directors Association.

Firearms Qualification: Must maintain the authority to legally possess firearms, throughout employment. During employment with Contra Costa County must maintain firearms proficiency according to the Department standards.

Desirable Qualifications:

• College Degree
• Training certificates (PC 832 or Module III or Basic Academy)
• Experience handling animals in any work situation
• Experience handling any domestic animals or livestock on a personal level

Selection Process

• Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
• Animal Services Officer Multiple-Choice Test: Candidates that possess the minimum qualifications will be invited to participate in the Animal Services Officer Multiple Choice Assessment. The multiple-choice assessment will be administered via a web-based platform. The multiple-choice assessment will measure candidates\' competencies as they relate to the Animal Services Officer classification. These may include but are not limited to: attention to detail, critical thinking, customer focus, professional and technical expertise, and teamwork.
• Oral Interview: This will be an online, on-demand interview in which you will record your responses for someone to evaluate at a later date. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include, but are not limited to: action and results focused, customer focused, displaying ownership and accountability, innovative problem solving, and oral communication.
• Hiring Interview: Late May

TENTATIVE EXAM DATES
Multiple Choice Test: Tentatively scheduled to take place via computer (remotely) during the week of May 1st
Oral Interview: Tentatively scheduled to take place via computer (remotely) during the week of May 8th
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alycia Leach at Alycia.Leach@hrd.cccounty.us For any technical issues, please contact the Government Jobs\xe2\x80\x99 applicant support team for assistance at +1 855-524-5627.

COVID-19 Vaccine Requirements
Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId=


CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.


DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.