Job Description

Let\'s Grow Together

Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it\'s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We\'re committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we\'ll be "at your side" every step of the way.

The Analyst, Collections is responsible for all collections on assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliation, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. This position requires the ability to operate independently, with a high degree of self-sufficiency.

Duties & Responsibilities

Collections

• Ensure accurate and efficient reconciliation of customers\' accounts allowing for timely collection of amounts owed
• Identify, investigate and resolve collection issues in order to ensure collection in a timely manner
• Identify debit balance and other situations that will impact the cash forecast and communicate the status to the cash application team
• Provide customer service associated with collections while building customer relationships
• Assess customer credit holds and determine which orders can be released
• Develop, recommend, and implement payment arrangements with customers
• Identify customers to be placed with collection agencies
• Partner with the credit analysts with respect to collection issues and credit holds to determine if changes to credit limits are needed
• Proactively engage and interact with the sales organizations regarding account status, orders, and payments in order to maximize revenue opportunities for the Company
• Identify customers to be considered for monthly bad debt reserve based upon aging, payment trends, and country risk
• Supply collections information for internal and external audits

Deductions

• Ensure accurate and efficient reconciliations and reporting of all open and resolved deductions for assigned customers
• Identify root causes for deductions and resolve all deductions in a timely manner with a clear understanding of the impact to the business
• Prepare deduction packages to support the issuance of credit memo, collection process, or claim processing
• Make special arrangements negotiated with the customer on deductions
• Collect and analyze sales deductions and trends and provide the information to the Finance team

Reporting

• Generate reports to measure daily performance and align with team metrics
• Meet month-end and quarter-end deadlines for reporting requirements 10%

Continuous Improvement

• Identify, develop, and implement system and process improvements
• Seek opportunities for continued improvements, efficiencies, and best practices
• Work with various teams to implement identified solutions and reduce operational inefficiencies

Qualifications

Education

• Bachelor\'s Degree (or equivalent experience) in the field of Finance, Accounting, or Business Administration

Experience

• Collections experience in a medium to large business

Language

• Spanish (Preferred, but not required!)

Software/Technical Skills

• MS Office Suite (Outlook, Word, PowerPoint, & especially Excel)
• SAP Financial module

Other Skills, Knowledge, & Abilities

• Ability to communicate clearly and effectively, verbally and written within different levels of management and customers
• Ability to identify and resolve problems in a timely manner
• Ability to present information in an effective and efficient manner
• Ability to pay attention to detail
• Able to use judgment to think through issues and present recommendations to management for appropriate action
• Ability to manage multiple work assignments at the same time efficiently and effectively; prioritize and plan work activities, using time efficiently
• Abilty to be a team player; participate in cross-functional teams and place the success of team and company above individual accomplishments

What We Offer Our Employees

We offer an above-market benefits package that includes a choice of Health Insurance plans (including Dental and Vision Insurance), a generous 401(k) Retirement Savings Plan, paid holidays, paid time off (PTO), and more! Plus, if you\'re considering an advanced degree that would help you achieve your development and career goals, Brother USA offers a highly competitive tuition reimbursement program.

Apply today to learn why Forbes called Brother one of the World\'s Best Employers (2020) and NJBIZ called Brother one of the Best Places to Work in New Jersey (2022)!

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit .

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.

Brother