Job Description

EMS/AMBULANCE COMMUNICATIONS CENTER MANAGER

Position Overview

This position manages a 24/7 ambulance communications center. Successful candidates must be able to have the flexibility to alter schedule based upon departmental and operational needs.



The Dispatch Manager oversees the operations of a communications center, ensuring timely and efficient response to both emergent and inter-facility calls. They manage dispatch personnel, coordinate emergent and non-emergent response activities, and ensure compliance with operational procedures and safety policies. The manager is responsible for leading the dispatch team, improving dispatch processes, and ensuring excellent customer service to both internal and external customers. The Dispatch manager must lead by example. The Dispatch Manager reports directly to the Communications Center Director.



Salary will be commensurate with experience. Relocation benefits and career opportunities also available.

Required Qualifications and Skills

Minimum of five (5) years of EMS Communications Center management experience

EMT-B or EMT-P license a plus

EMD certification a plus

MedEx Offers

Sign-On Bonus

Competitive Wages

Blue Cross & Blue Shield Medical, Dental, and Vision Insurance

Paid Time Off

Disability Insurance through AFLAC

Pet Insurance

Tuition Allowance

401K with match

Membership to NAEMT

Supportive & Respectful Environment

Locations

* This position is located in Skokie, IL