About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver\xe2\x80\x99s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.

Become a Library Assistant V (Lead Clerk) in Borrower Services at Denver Public Library\xe2\x80\x99s Central Library! This is an exciting opportunity to join our team in delivering Denver Public Library\xe2\x80\x99s values of Connection, Curiosity, Equity, Stewardship and Welcoming to downtown dwellers and commuters. As a team lead in Borrower Services, you will serve on the front lines as the face of library circulation as well as behind the scenes as the hub for materials processing for the entire library system.

Situated in the Golden Triangle Creative District at the heart of Denver\xe2\x80\x99s Civic Center, the Central Library is a busy and active community center celebrating curiosity, innovation, education, and empowerment for the surrounding neighborhoods. Currently undergoing a major renovation, the Central Library offers a chance to experience the exciting pace of a large urban library with many opportunities to explore and grow.

About the job:
You\xe2\x80\x99ll be spending much of your time at customer-facing service points, interacting with a diverse population using a trauma-informed lens and creating a welcoming library space where all are free to explore and connect. You\xe2\x80\x99ll create positive experiences for library customers and for your team by modeling excellent customer service, serving as an expert on circulation policy and procedure, tackling customer escalations, and helping improve system wide processes.

You\xe2\x80\x99ll use library technology and other mechanical tools to efficiently process and route library materials with accuracy and attention to detail while working on continuous process improvement, especially those relating to circulation. You will act as a liaison to other departments and support a workgroup of other Leads across the organization.

You\xe2\x80\x99ll grow as you support the library\'s goal of being a learning organization by developing and implementing circulation-focused training. By communicating effectively about issues and initiatives with customers, staff and Administration, you\xe2\x80\x99ll help recognize your colleagues\xe2\x80\x99 strengths and contributions and foster relationships with colleagues throughout DPL.


About You

About You:

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  An unparalleled attention to detail.

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  Strong computer and technical skills with interest in adopting new systems

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  Ability to multitask and meet deadlines, establishing and managing multiple priorities at a time with the ability to pivot when necessary with a sense of urgency.

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  Ability to model a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor.

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  Ability to creatively solve problems and handle stressful situations in a positive manner.
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  Motivation to create and maintain positive staff and customer relationships with a diverse group of people and thrive in a collaborative work environment.

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  Interest in exploring and innovating.

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  Enjoy learning and sharing practical skills.

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  Skill in interpreting, communicating and presenting information to a diverse audience with experience explaining services to customers of varying ages and education levels.

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  A desire to give and receive feedback.

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  Skill in cash and credit card handling and making simple mathematical computations.

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  Ability to thrive in a fast-paced, active work environment with constant public contact and an atmosphere of change.

We know your time is valuable. Applicants who meet the following minimum qualifications will be considered:

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  A high school diploma or equivalent.
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  Two years of leadership experience within a team or work group (can be non-supervisory).
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  Three years of customer service experience that included working on a computer.
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  A track record of personal advancement or increasing skill development within previous roles.
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  A second language fluency is a definite plus!
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  For consideration, a cover letter must be included with your application.

Other Things You Should Know:

The Central Library is located in a busy metropolitan area and there is no free parking available. Employees are eligible for the City of Denver\xe2\x80\x99s EcoPass for free and easy access to public transportation.

The schedule will be determined by the needs of the department and will include evening and weekend hours. Current working hours are Sundays through Thursdays, but are subject to change as library hours expand.

This position could be reassigned temporarily or permanently to another branch or location based on system wide staffing needs.

We anticipate this position to close on 4/21/2023. Please submit an application at your earliest convenience in order to be considered.

About Everything Else

Job Profile LC1540 Administrative Support Assistant V
To view the full job profile including position specifications, physical demands, and probationary period, click
here .

Position Type Unlimited

Library Hiring Range $22.16 - $24.93

Starting Pay $22.16 - $24.93

Agency Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click
here for English or
here for Spanish.