twenty2 is a female-led, high end private label wallpaper and textiles production company. We assist artists and designers in developing innovative digital wallpaper and textile collections and custom projects. This is a career opportunity to contribute to our rapidly expanding business. This position will start in Bantam, however we are scheduled to move to a new location in Naugatuck, this Fall 2023. Department Overview The twenty2 IT department is well suited to those who enjoy continuously learning and growing to keep pace with an evolving company. We manage a diverse range of tasks, from company wide system development and implementation, to training our team members, creating and posting simple signage and maintaining the cleanliness of our equipment. Curious, organized, and persistent skillsets are a good match for this department. Responsibilities
Aid in the timely resolution of technical support issues for staff
Open and complete support tickets with IT contractor to resolve issues
Communicate verbal and written technical information in accessible terms to staff
Research, trial, and recommend new hardware and software, as requested
Report work accomplished to Lead in regular check-ins
Assist senior IT staff on a variety of tasks, including:
Cyber security training and response
Troubleshooting issues for staff, such as connectivity or access problems
Installing and configuring software and hardware
Installing patches and other updates
Physical device maintenance
Company system use training for staff
Creating training materials and signage for staff
Skills
Proficient in macOS and iOS
Familiar with Windows and Android
Proficient or familiar with Google Workspace
Analytical diagnosing, problem solving and decision making skills
Strong task management and followthrough on projects to successful completion
Ability to stay apprised of and meet deadlines
Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects
Drive to troubleshoot to extent of skills before escalating to senior staff, if needed
twenty2 revolves around creativity, so we value engaging employees who enhance our company culture. If you would like to identify your creative type check out the Adobe quiz at mycreativetype.com. We would love to hear about your results! WHO WE ARE: