Job Description

Position Location

Fort Collins, CO

Work Location

Position is fully in-office/in-person

Research Professional Position

No

Posting Number

202501268AP

Position Type

Admin Professional/ Research Professional

Classification Title

Technical/Support II

Number of Vacancies

2

Work Hours/Week

40

Proposed Annual Salary Range

$40,000 - $41,000 (salary is commensurate with experience and qualifications)

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Review our detailed benefits information here.

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CSU

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Desired Start Date

10/06/2025

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on

09/29/2025

Description of Work Unit

Veterinary Health System

The Veterinary Health System transforms our service units into a comprehensive veterinary medical center governed by responsible management that supports our units' individual missions. Capitalizing on Colorado State University's top ranking in veterinary medicine, and building on our tradition of providing high-quality compassionate care and achieving outstanding clinical outcomes, the Veterinary Health System broadens our expertise and skill to deliver the highest levels of customer service, employee satisfaction, and advancements in medicine through clinical service, diagnostics, research, and innovation.

Work Unit

|

Veterinary Diagnostic Laboratories

Faculty and staff at the CSU Veterinary Diagnostic Laboratories (VDL) are among the nation's finest in their fields of expertise and offer comprehensive diagnostic services. The mission of the Veterinary Diagnostic Laboratory (VDL) is to provide timely, accurate and pertinent animal disease diagnostic services and educational outreach to veterinarians, animal industries and animal interests. The Veterinary Diagnostic Laboratory will strive to meet the goals the College of Veterinary Medicine and Biomedical Sciences and the University through research to develop new approaches to disease identification, investigation, prevention and through education of professional veterinary medical, graduate, and post-doctoral students.

Why work at Colorado State University?

CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's "America's Best Employers by State!"



We are looking to add individuals to our team who have the following characteristics:Confidence - they expect success in what they do Empowerment - they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others Integrity - they are honest, and others trust them Responsibility - they take ownership of decisions and actions

Our Investment in You

Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.



These CSU resources help with many aspects of your life - financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.



Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.
Paid time off to include 24 vacation days, 15 sick days, 11 paid holidays annually Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more Robust Employee Assistance Program (EAP) for your overall well-being FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program Tuition Scholarships up to 50% for eligible family members FREE employee growth opportunity through CSU training and development opportunities After-school programs and summer camps for kids Community Discounts FREE MAX transit use with CSU identification



For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at

https://hr.colostate.edu/well-being-hub/

and our Benefits programs for Administrative Professional employees:

https://hr.colostate.edu/current-employees/benefits/afap/

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Retirement Programs

While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University's Defined Contribution Plan (DCP) or the Public Employee's Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match between 10% - 21%. For more information, visit:

https://hr.colostate.edu/current-employees/benefits/afap/retirement/

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Tobacco and Smoke-Free

Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.

Position Summary

Love helping people and being the first friendly voice they hear?

Join the Colorado State University Diagnostic Laboratories as the go-to guide for our clients! From greeting visitors and answering calls to connecting customers with the right lab services, you'll play a key role in supporting our mission of advancing animal and public health. If you enjoy variety in your day and being at the heart of a busy, impactful environment, this could be the perfect fit for you.



This position will greet the public on the phone and in person, for the diagnostic laboratory. The incumbent will answer questions about what specimens to submit, tests we perform, and read or fax/e-mail results to customer.



Incumbent must direct clients to appropriate area of the lab (on the phone and in person), perform data entry of submission information into the billing/records system, invoice customers for services provided, and perform various duties and tasks as assigned to support laboratory staff and faculty.



The successful candidate must be legally authorized to work in the U.S. by proposed start date; Colorado State University Diagnostic Laboratories will not provide visa sponsorship for this position.



Reflecting departmental and institutional values, candidates are expected to have the ability to advance the department's commitment to supporting research, teaching, outreach, and professional activities of all clients, coworkers, and students.

Required Job Qualifications

High School Diploma (or GED) Evidence of the following skills: high volume/speed keyboarding; comparing and copying/posting accurate data; analyzing/coordinating data The successful candidate must be legally authorized to work in the U.S. by proposed start date; Colorado State University Diagnostic Laboratories will not provide visa sponsorship for this position.

Preferred Job Qualifications

Demonstrated clear and concise communication skills and attention to detail as evidenced from applicant's written materials. Desire to work with the public. Demonstrated use of medical terminology

Essential Duties

Job Duty Category

Office Reception

Duty/Responsibility

This position will assist with telephone reception (shared team duty). Guidance is sought as necessary and available references are thoroughly understood to ensure questions are answered accurately. Customers are directed to laboratory sections, staff, and/or faculty as necessary and transfers are successful. Calls are recorded on the Contact Log. In-person customers are greeted and assisted with their needs. This position will process payments for customers providing credit card information via telephone call or in-person transaction. PayConex application will be used to perform these transactions. Questions regarding balance due, requests for statement/invoice copies, and/or contact information updates are managed appropriately.

Percentage Of Time

20

Job Duty Category

Accession Data Entry

Duty/Responsibility

Enter case information into the billing and records system verifying correct veterinarian/owner information and test chosen. Knowledge of tests, times/dates performed, and pricing information is essential.

Percentage Of Time

30

Job Duty Category

Invoicing

Duty/Responsibility

Invoice cases in the Diagnostic Laboratory Information Management System. After lab personnel complete testing on cases, verify correct billing information and invoice client. Knowledge of tests, times/dates performed, and pricing information is essential.

Percentage Of Time

30

Job Duty Category

Worklist Management

Duty/Responsibility

Work with assigned laboratory section(s) to keep cases current. Worklists are monitored weekly with delayed accessions investigated, invoiced, or pending portion documented.

Percentage Of Time

10

Job Duty Category

Duties & tasks as assigned

Duty/Responsibility

Attend and participate in regular section and staff meetings. Attend training sessions as required. Performance of other assigned tasks and duties in administrative, human resources, and/or accounting support. Assist in building a culture that is aligned with the mission and values of CSU, CVMBS, and the Veterinary Health System.

Percentage Of Time

10


Application Details

Special Instructions to Applicants

Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates.



CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.



Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires), Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare., Shift Work - CSU Veterinary Diagnostic Laboratory does not follow standard University Holiday Schedule due to the nature of the business. Monday through Friday is typical schedule but rotation of holidays is required and occasional Saturdays needed., On-call Status - In the event of an emergency is delcared by the Veterinary Diagnostic Lab Director, needed to meet NAHLN requirements, overtime wrok or work outside normal operating ours will be required., Special Requirements/Other - Medical terminology

Search Contact

Tina Kane, tina.sund@colostate.edu

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.