Job Description

General Summary of Position

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Join our team and make a difference!

Door County is hiring a detail-oriented and professional

Administrative Assistant 2

to support the

Child Support Agency

. In this vital role, you'll be the first point of contact for clients, coordinate schedules, manage records, and handle sensitive information with the highest level of confidentiality. If you're organized, dependable, and thrive in a fast-paced, service-oriented environment, we want to hear from you!



Summary:

This position supports the effective operation of the Child Support Agency through administrative and client service functions. It serves as the first point of contact for clients and the public, facilitates communication between parties, and ensures timely and accurate processing of program activities in accordance with federal, state, and local policies. The role requires discretion, attention to detail, and the ability to maintain strict confidentiality.

Recruitment Timeline

Applications will be accepted from 11/04/25through 11/12/25. The application review process will begin on 11/13/25, followed by a skills assessment for selected candidates between 11/14/25-11/17/25. Interviews are tentatively scheduled for 11/20/25.

This timeline is subject to change based on departmental needs and candidate availability.

Essential & General Job Functions

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Essential Duties & Responsibilities

Serves as the agency receptionist, directing phone calls, scheduling appointments, responding to routine inquiries, and updating participant contact information in the case management system. Coordinates with Clerk of Court personnel, Judicial Assistants, and the Family Court Commissioner to maintain accurate court calendars and ensure proper scheduling. Monitors and manages agency appointment and court schedules, determining attorney presence requirements and initiating remote appearances for incarcerated participants. Performs secretarial duties including filing, recordkeeping, processing vouchers, handling check deposits and requests, managing mail, and ordering supplies. Generates and distributes official communications including appointment letters, subpoenas, and genetic testing orders; enters Participant Protection notations and secures related legal documentation. Collects DNA samples for genetic testing and ensures proper handling and submission to the laboratory. Manages CCAP/wiKIDS notifications and processes documentation in compliance with policy standards. Oversees Service of Process and warrant management for child support cases, ensuring legal procedures are followed. Monitors obituaries and jail rosters to update participant information and coordinate address changes using Spillman. Coordinates court-related security concerns, documents security activities, and communicates with the Sheriff's Office. Trains new staff in administrative procedures and ensures continuity in office functions. Maintains physical and electronic records, ensuring case files and system entries are current and aligned with all communications and activities. Maintains strict confidentiality and complies with all applicable privacy laws and departmental policies. Complies with all cyber security requirements.


Key Competencies & Skills

Communication:

Clearly conveys procedural and legal information to clients, colleagues, and external agencies.

Attention to Detail:

Accurately processes legal and administrative documentation in compliance with established policies.

Confidentiality:

Maintains discretion in handling sensitive client and case information.

Technical Proficiency:

Uses Microsoft Office, database programs, case management system, and Spillman effectively.

Customer Service:

Responds to public inquiries professionally and supports a positive image of the department.

Time Management:

Prioritizes and manages tasks effectively in a dynamic office environment.

Interpersonal Skills:

Demonstrates professionalism and tact in interactions with clients, staff, and officials.

Independence:

Works with minimal supervision, applying policies and procedures with sound judgment.

Training, Experience, Knowledge, Skills & Abilities

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Required Education & Experience

High school diploma or equivalent. At least one (1) year of office experience. Minimum typing speed of 40 words per minute.


Preferred Education & ExperienceExperience in a legal, governmental, or child support setting. Familiarity with the case management system, CCAP, or Spillman. Training in handling confidential or sensitive information.

Benefits

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Benefits to promote employee/family wellness (full time status)

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Health Insurance including prescriptions - 85% of premium paid by the County of Door Wellworks wellness participation - health insurance premium discount Dental Insurance - 100% of premium paid by the County of Door! Vision Insurance Term Life Insurance - offered through WI Dept of Employee Trust Funds (ETF) Income Continuation Insurance - ask about premium holiday! Flexible Spending Account (FSA) Wisconsin Retirement System - required participation in Employee/Employer match 457(b) Deferred Compensation plans - (Wisconsin Deferred Comp & Nationwide) County of Door is a Public Service Loan Forgiveness (PSLF) qualifying employer!

Benefits to promote work/life balance (full time status):

Paid Holidays Paid Time Off (PTO) Plan Personal Day(s) by position Flexible/Alternative Work Schedule by position
Door County is an Equal Opportunity Employer.