Job Description

JOB SUMMARY

The Account Manager is responsible for supporting revenue retention and growth by strengthening customer relationships, driving onboarding of new revenue streams, and engaging customers through consistent touchpoints and strategic collaboration.

This role can be positioned within the areas of DFW, Houston, Austin or San Antonio

This role serves as a critical liaison between the customer and internal departments to ensure long-term satisfaction and account stability.
Success in this role requires proactive relationship management, data analysis, and cross-functional teamwork.

JOB DUTIES & RESPONSIBILITIES

Implement and onboard new revenue streams from both new and existing customers within assigned territory. Strengthen relationships with current customers by: + Monitoring Customer Health Scores
+ Conducting risk analysis.
+ Analyzing revenue trends.
+ Driving customer satisfaction efforts.
Partner with Sales Executives to identify and support cross-sell opportunities within existing accounts Collaborate effectively with internal teams including operations, marketing, and finance to deliver aligned and seamless service to customers. Provide ongoing customer training on portals, resources, policies, and procedures. Lead Quarterly Business Reviews (QBRs) and provide detailed account performance reporting. Conduct regular onsite visits to maintain engagement and support strategic goals. Offer internal account support including contract updates, contact management, and account documentation.

QUALIFICATIONS & KEY COMPETENCIES

Bachelor's degree in business, Sales, Communication, or related field preferred. 3-5 years of experience in account management, customer success, or B2B client-facing roles. Strong communication, relationship management, and problem-solving skills. Proficiency in CRM platforms (e.g., Monday.com) and Microsoft Office (Excel, Outlook, PowerPoint) Willingness to travel for onsite visits and customer meetings as needed. Customer-focused mindset with a strong sense of ownership. Analytical thinking and ability to interpret customer health data. Cross-functional collaboration and internal coordination. Detail-oriented with excellent follow-through. Strategic thinking and proactive issue resolution.

PHYSICAL DEMANDS

Overnight travel may be required.
MasVida Health Care Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.