Job Description

ACCOUNT ADMINISTRATOR

GENERAL SUMMARY

Our Account Administrators are responsible for supporting our Account Executives as they manage a portfolio of key accounts through their involvement in day-to-day administrative requirements, client relationships and delivering best-in-class service for our sourcing, meeting, and event clients. This position will ensure our clients' daily needs are met, that nothing falls through the cracks, that we are delivering on all aspects of our SOWs and delivering on client KPI's in support of client retention, growth, and success.

ESSENTIAL FUNCTIONS

Key Account Support

Establish an understanding of client program services as directed by the Account Executives. Support the client account (not the event), adhere to SOPs, and ensure we are meeting all needs and timelines in line with established operational requirements. Administratively support documentation, trafficking reports, client/program budgets, and dashboard metrics. Support tracking project timelines and deadlines, providing regular status updates to the Account Executive and team. Maintain client records in our CRM system and shared documentation. Ensure the accuracy and timeliness of invoices with accounting. Facilitate and maintain client budgets, reports, and data requirements for Key Accounts in support of Account Executives. Support Account Executives with Quarterly and Annual Key Account reporting and materials.

Account Management

Support the onboarding of new accounts and projects in a manner that aligns clients' objectives with the Key Account Executive team. Serve as support to the client contact, inspiring trust by ensuring regular communication, excellent customer service, and timely follow-up. Reinforce a partnership relationship with shared interests for success. Support Account Executive with clients and projects in all administrative functions. Participate in business development in the sales process when requested.

MINIMUM AND PREFERRED QUALIFICATIONS

Previous experience in an administrative or account support role preferred. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Positive attitude, proactive approach, and commitment to delivering outstanding support.

WORKPLACE LOCATION REQUIREMENTS

This position is based in Atlanta. We operate a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations.

TRAVEL REQUIREMENTS

Ability to travel at least 10% of the time.

SCHEDULING REQUIREMENTS

Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.

ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Must be able to remain either in a stationary position most of the time (such as when working in the office), while also being able to stand and/or move for the majority of the time (such as when executing events onsite). Need to lift, carry, push, or drag boxes or equipment up to 30 lbs. Frequently moves inside the office to access file cabinets, office machinery, etc. Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces). Occasionally required to position self in a stooping, kneeling, or crouching manner. Frequently required to use hands or fingers, handle or feel objects, tools, machinery, and computers. Frequently communicates with others and must be able to exchange accurate information in these situations. Frequently computers and other electronic equipment. The noise level in the office work environment is usually low to moderate, while the environments may be moderate to noisy. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.

About Etherio

At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time.



Whether in-person, virtual, or hybrid, we're redefining event experiences. We're also advancing the stories of a diverse set of local, national, and global associations and nonprofits. In everything we do, we start with understanding our clients' "why." Because we know that it's not so much what they do, but why they do it that compels people to embrace and engage with products, organizations, and brands. We create value for our customers by delivering solutions that power relationships at scale.



Etherio nurtures and deepens the capabilities of our people. Here, we live our Core Values every day. Whether you work in our office or at another location, we're also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together, enhancing each other's strengths. Our pace of work supports fast learning and freedom to think big.



Joining our team comes with perks that support you in your personal and professional journey.
Benefits include: Medical, dental, vision, and more. 401(k) with matching. Generous paid time off. Flexible and hybrid work schedules.
Our approach has scored us many industry awards over our 30-year history, including 17 consecutive years on the CMI 25 - North America's Top 25 Meeting & Incentive Companies. As leaders in the industry, we're always exploring new ways to solve challenges for our clients.



Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees.



The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.



Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.