Job Description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us \xe2\x80\x94 and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we\'re ready to expand our reach. All we need is you.

Make an impact \xe2\x80\x94 from near or far

At SNHU, you\'ll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Academic Advisor Team Lead is responsible for the leadership and oversight of a team of Academic Advisors, focusing on student success, student persistence, and student satisfaction. You will report to the Director of Academic Advising.

We are a remote-friendly work environment. #LI-Remote

In this Role You\'ll Get To:

• Help us uphold SNHU\'s Mission, Vision, Core Values and Core Competencies.
• Communicate with your team on how our work connects with the university mission.
• Leverage systems and reporting daily to positively impact student success, persistence, and satisfaction.
• Engage team to develop strategy to positively impact key performance indicators (KPIs) while offering support, coaching, and measurement.
• Conduct quality assurance to ensure team is adhering to the Student Engagement Guide, New Student Orientation Guide, and CX framework
• Conduct recurring meetings with team members to effectively coach and ensure delivery upon key performance indictors (KPIs)
• Develop effective Academic Advisors in accordance with Core Competencies.
• Demonstrate a commitment to continuously improve.
• Ensure self and team are adhering to policies within University Catalog and the Employee Handbook.
• Assist with commencement ceremonies and receptions.

What we\'re Looking For:

• Degree(s): Bachelor\'s degree
• Understands the balance of business and empathy to intentionally turn the dial on business results.
• Ability to see multiple perspectives when assessing situations.
• Previous experience leading a People Team

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you\'re wondering whether SNHU is right for you, take the leap and apply. You might be just the person we\'re looking for.

Exceptional benefits (because you\xe2\x80\x99re exceptional)

You\xe2\x80\x99re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you\xe2\x80\x99ll get:

High-quality, low-deductible medical insurance

Low to no-cost dental and vision plans

5 weeks of paid time off (plus almost a dozen paid holidays)

Employer-funded retirement

Free tuition program

Parental leave

Mental health and wellbeing resources

Southern New Hampshire University