Job Description

We are one growing team with one powerful goal \xe2\x80\x94 and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we\xe2\x80\x99re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.

The Opportunity

Job Profile Summary

The Career Services Team Lead supports a career services operational segment and all staff employed therein. You will manage the development, implementation, and outcomes of the team processes, solves issues that arise, and handles managerial decisions with department leadership. Additionally, the Career Services Team Lead develops and completes metrics and reports to demonstrate progression and outcomes of each goal, project, and initiative that is assigned to the team.

This is a remote friendly position (#LI-Remote). You will report to the Director of Career Advising

In this Role You\'ll Get To:

You will support a team of Career Advisors supporting SNHU undergraduate and graduate learners in their career goals

You will help us provide guidance and feedback to SNHU undergraduate and graduate students needing assistance with their career paths and professional development.

You will use daily reporting from operational metrics page, Five 9, and Salesforce to measure team performance.

You will coach individual team members towards increased effectiveness and maintain quality assurance oversight of members within their teams to ensure the communication of accurate information and guidance to students, and the use of advisor best practices.

You will coach team members on new processes, procedures, and projects.

You will support the Career Services department in reaching established goals and measurements.

You will collaborate with other company partners on a variety of projects.

Other responsibilities as assigned.

What we\'re Looking For:

Years of relevant or specific experience: One to three years\xe2\x80\x99 of supervisory experience

Academic Degree(s): Bachelors Degree required

Demonstrated experience leading a team towards meeting and exceeding their goals.

Experience in employer relations, career advising, human resources, and/or recruiting.

Experience with computer applications \xe2\x80\x93 must demonstrate proficiency in Microsoft Office and databases.

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we\xe2\x80\x99ll shape the future of education by transforming lives\xe2\x80\x94beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.

Southern New Hampshire University