Job Description

JOB

General Statement of DutiesAnswers and processes public safety calls; does related work as required. Distinguishing Features of the ClassThis is highly responsible clerical, administrative, and public service work involving response and handling of emergency and non-emergency telephone calls and radio traffic. The work is performed under the general direction of the 911 Manager and shift commander who reviews work in progress and after the fact through taped recordings, but considerable leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establish and maintain close cooperative working relationships with other public safety employees. Because employees in this class are located in an environment associated with law enforcement, emergency situations, frequent public contact, and high-volume production, the work may be performed under considerable stress. An employee in this class is required to maintain complete confidentiality on all matters pertaining to law enforcement operations, Law Enforcement Department personnel and the general public. This position is covered under a Collective Bargaining Agreement between the City-County of Butte-Silver Bow and the Butte Police Protective Association.



EXAMPLE OF DUTIES

Examples of Essential Work (Illustrative Only)Answers 911 and non-emergency calls;Gathers pertinent information from caller;Prioritizes calls and determines appropriate response resources;Dispatches police, paid fire, volunteer fire, ambulance, wrecker and search and rescue personnel;Remains in contact with caller and service personnel in the field to coordinate further assistance;Enters all radio traffic into computerized dispatch system;Ensures appropriate records are maintained for compliance audits;Coordinates multiple service units for emergency calls;Has security clearance to access NCIC-CJIN databases;Monitors burglar, fire, robbery and medical alarms;Maintains daily wrecker logs, summary sheet, weather and road reports and wrecker rotation list;Notifies Coroner of need to respond;Operates TDD-TDY;May be assigned the duties of Terminal Agency Coordinator (TAC);Performs other duties as required.Perform all duties and work assignments in a safe, healthy, and environmentally sound manner. Specifically, complying with the Health & Safety Program; maintaining work areas in a safe and orderly manner; identifying and reporting unsafe conditions; reporting all accidents; wearing required personal protective equipment; and attending safety-related meetings, training sessions, fit testing, etc.Perform all duties and work assignments in compliance with project quality requirements.Act responsibly and ethically, and in conformance with generally accepted business, occupational, and professional standards.Perform other duties as assigned.