Job Description

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. you would work 2 shifts 3-11pm. Currently the days are Sunday and Monday.

Responsibilities

Greet guests upon arrival and provide a warm welcome. Manage check-in and check-out processes efficiently. Handle guest inquiries and resolve issues promptly with a focus on guest satisfaction. Maintain accurate records of room availability and reservations. Operate phone systems to manage incoming calls and relay messages effectively. Assist with night audit duties as required, ensuring all financial transactions are accurate. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Provide information about local attractions, services, and amenities to enhance the guest experience. Uphold hotel policies and procedures while maintaining a professional demeanor at all times.

Skills

Strong guest relations skills with a passion for hospitality. Excellent phone etiquette and communication abilities. Experience in hospitality management or previous front desk roles is preferred. Proficient in using phone systems and reservation software. Knowledge of resort services and local attractions is beneficial. Strong organizational skills and attention to detail.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service!

Job Type: Part-time

Pay: From $1.40 per hour

Work Location: In person