Now Hiring for Summer 2023!

Our number one core value is Fun! We work hard, and we play hard! If you want to work with a dynamic, fun, encouraging, and super-friendly team, then work with us! We\'re always looking for energetic, outgoing, and hard-working, individuals who love the outdoors and serving people! If you think you fit the bill, we\'d love to talk with you about becoming a part of our team! We are currently interviewing and hiring zipline canopy tour guides, challenge course guides, office staff, UTV Tour Guides, and attraction operators for the 2023 Summer season and beyond! No experience is required!

Why Apply?

If you love the outdoors, love adventure, and would love to share the awe and beauty of the temperate rainforest with new people on a daily basis, and would love working with people who you would like to hang out with after work, then apply to learn more!

• A fun and adventurous job
• Discounted and free tours for your friends and family
• HAP employees zip for free for life!
• Annual multi-day company team retreat (adventures abound!)
• Pay well above the industry average\xe2\x80\x93several of our first-year guides have made $1k+ per week during peak season!
• Deep discounts on merch, food, and drink
• Invaluable experience that will prepare you for your next job
• A positive culture with awesome co-workers

Who is Highlands Aerial Park?

We are in our 11th year of operation and recently became the 6th aerial adventure company in North America to receive Operator Accreditation from the Association of Challenge Course Technology. This designation recognizes our commitment to being the best in the industry in all areas of operation. We are a TripAdvisor Traveler\'s Choice Award recipient ranking us in the top 10% of reviewed businesses in the world! We love our customers and do whatever it takes to help them make memories that last a lifetime. Our team aims to make each guest feel like a lifelong friend.

Our Mission

Help families build multi-generational memories through outdoor adventures delivered with unsurpassed attention to quality and friendly service

Our Purpose

For families wanting to create memories together, Highlands Aerial Park provides outdoor adventures and thrills for ages 4 and up, with a focus on enabling multiple generations to experience the adventure together. Our zipline tours offer some of the area\xe2\x80\x99s best views of the Appalachian mountains, and we deliver every experience with legendary friendliness.

Our Core Values

We expect all of our employees to be driven by our core values:

• Fun. Although we work hard, we always have fun and create fun experiences for our guests. #ZipHAPpy!
• World Class Service. Everything we do will be the best that there is. Period.
• Friendliness. Every guest will feel like a long-time friend.
• Hospitality. We go the extra mile to show guests we care.
• Honesty. We value a no-BS environment where everyone is open with one another.
• Integrity. We\xe2\x80\x99re the same, even when no one is looking.
• Growth. We commit to growth and learning, always.
• Encouragement. We strive to encourage and build up, not tear down.
• Multi-Generationalism. We embrace guests and teammates of all ages.
• Stewardship. We love our community and forest and give back generously.

Who Makes a Great HAP Team Member?

• College students looking for a great Summer job between semesters
• Those who haven\'t quite figured out where they want to go next in life
• Teachers looking for an exciting Summer job
• Retired military
• Those looking to get into the outdoor recreation field
• Ski slope employees looking for a Summer job

What We\'re Looking For

• An outgoing personality and a desire to interact with the public and share the awe of the natural beauty of our mountains and their features
• Dedication to World Class customer service
• Unfailing responsibility for safety standards
• Physical ability with reasonable strength
• Good health habits that support physical ability are important. Doing multiple tours in a day can be tiring and you need to be able to stay on your feet and active all day.
• Willingness to work in all weather conditions including hot, cold, and rain
• A growth mindset and the willingness to learn to be proficient in every area of the park
• The minimum age is 18 at the start of training
• Must pass a background check and MV check
• All new hires are required to attend and pass training prior to employment, regardless of prior experience.

Scheduling

• Must be available at least five days per week
• Must be prepared to work long hours as needed
• Must be willing to work weekends and holidays. The park is open 7 days a week except for Christmas Day. The park is often open 12+ hours per day during busy times. You could be required to show up to work as early as 7:30 AM and leave as late as 8 PM.
• One week of Summer vacation is allowed during non-holiday weeks/weekends
• College students and seasonal guides need to be able to commit to work from Summer training through Labor Day weekend or college start date
• Local residents have the potential for full-time, year-round employment

Training

Join us for our annual Summer Training session and become a guide before our busy Summer season! Training will take place either in Mid May or Early June. Employment is contingent on completing and passing the training. You must be present for the entirety of the training with no exceptions. At the conclusion of training, you will have learned and practiced the skills necessary to facilitate the Zipline Canopy Tours, the challenge course, the Giant Mountain Swing, and The Dual-Tree Climbs. Training also includes s full day of customer service/office training and CPR and 1st Aid Certifications.

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