Job Description

Basic Function and Scope of Responsibility:

Responsible for assisting with the management of specific programs and the staffing, customer service, marketing, revenue, and maintaining supplies related to these programs

Responsible for running classes and/or filling in when the program leader is absent or not available, or may be permanent leader/instructor as assigned

Supervisory Responsibility:

No Supervisory responsibility

X Provides guidance, leadership, or training to other employees (no direct supervision)



Directly responsible for supervising non-exempt, clerical, or office administration personnel Directly responsible for supervising exempt, professional, or technical employees Directly responsible for supervising supervisory/managerial employees

Organizational Structure:

Job title to which this position reports:

Assistant Program Director, Program Director, Senior Program Director

Job titles directly reporting to this position:

None

Job titles indirectly reporting to this position:

None

Essential Duties and Responsibilities:

Supervises programs in designated areas; fills in when teachers/instructors/counselors when absent

Under the guidance of the Senior Program Director/Program Director, helps to develop new programs and generates ideas to improve program quality and delivery



Maintains and keeps organized records of staff recognition, achievements, certifications, discipline, training, and evaluation

Maintains a proactive leadership role in the day-to-day program delivery, and keeps on the pulse of program needs of our participants, via survey, focus groups, and one-on-one conversation, and makes recommendations for new programming opportunities base on the results

Responsible for promotion and marketing of YMCA programs and services, and works with Senior Program director/Program Director to develop new and creative marketing ideas

Maintains and manages all program equipment in related areas

Works with Senior Program Director/Program Director to create and implement new programs that serve youth, adults and families, which are designed to build community



Under the direction of the Senior Program Director/Program Director makes sure that programs are meeting budgeted expectations for both revenue and expenses

Maintains excellent customer service skills and a high level of professionalism when dealing with children, parents, members, volunteers, and the public

Provides program excellence

Works with Senior Program Director/Program Director to provide appropriate training opportunities to allow staff to meet federal, state, and local (as well as YMCA of the USA recommended) standards and certifications

Program Coordinator will be trained in bus driving a 15 passenger vehicle to substitute as a bus driver when needed.

Other duties as required

Customer Service Standards:

Staff Engagement:

Greets all participants with a smile and by name

Provides ongoing feedback to participants/parents

Facility Excellence:

Provides a safe and clean environment

knowledgeable about the other service area programs and offerings

Show:

Is proactive and responsive



Builds lasting positive relationships

Required Competencies:

Mission Advancement



Values - Accepts and demonstrates the Y's values.



Community - Demonstrates a desire to serve others and fulfill community needs.



Collaboration



Inclusion - Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

Relationships - Builds rapport and relates well to others.

Communication - Listens for understanding and meaning; speaks and writes effectively.



Operational Effectiveness



Decision Making - Makes sound judgments, and transfers learning from one situation to another.

Quality Results - Strives to meet or exceed goals and deliver a high-value experience for members.



Personal Growth



Self Development - Pursues self-development that enhances job performance.



Change Capacity - Demonstrates an openness to change, and seeks opportunities in the change process.

Emotional Maturity - Accurately assesses personal feelings, strengths, and limitations and how they impact relationships

Functional Expertise - Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Education, Certification, Skills, and Experience:

High school degee or GED

2 or more years experience working with children and adults in an education/recreation environment

YMCA Leadership Certification:

Position requires ongoing progress towards Leader Certification

Working Conditions:

Must be able to stand or sit for prolonged periods of time

Must be physically active to play games and sports with the children

Must be able to pick-up at least 35 pounds



Must have visual acuity to observe all children